E-commerce connects
Telekom benefits from connecting numerous systems - in one customer portal.
Germany´s biggest provider of broadband and residential phone services, T-Home (Deutsche Telekom), has redesigned its online shop based on the Intershop Commerce Platform to further enhance the quality of its service. Now, www.t-home.de helps more than 40 million customers quickly and easily find the products and services they are looking for.
Deutsche Telekom is one of the world‘s leading integrated telecommunications companies. Every day, customers visit its online store looking for the right plan and other products. Intershop has successfully partnered with Deutsche Telekom for more than a decade, providing a tailored e-commerce platform that is key to the excellent service quality on the website.
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- Significantly improve service quality and optimize customer management processes
- Refresh the web design and improve maintenance options for individual pages
- Connect a variety of distributed systems—including product and inventory databases, CRM systems, and other software
- Intershop Commerce Platform with strong personalization features, transaction management, and high-performance infrastructure
- Dynamic process management and integration of web services
- Multiple, diverse systems are integrated on a single digital customer portal: new customer information flows automatically to all relevant areas
- Support for complex bundle offers
- Marketing campaigns are managed centrally using an integrated content management system
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