Boost customer
retention and revenue
with an aftersales platform
Aftermarket sales is your biggest revenue opportunity.
Meeting the biggest challenges in aftersales
Manual customer follow-ups and constant check-ins eat up valuable time for your teams.
Going digital turns proactive outreach into an easy, scalable workflow, making customers feel more connected, and saving your sales teams from unnecessary manual labor.
You don't know who needs what or when. Limited visibility into the status of your installed base leaves at-risk customers and opportunities unnoticed.
Full integration with your commerce systems shines a light on your customers and their needs.
Out of date service, unmaintained machines, and more lead to misplaced blame.
Avoid frustration with timely reminders to customers, keeping things running smoothly.
Your customers are online but you’re not.
With digital service features, customers can view order history, schedule appointments, or access product information without having to call in for every request.
Improve the post-purchase customer experience and boost revenue and satisfaction
Better personalization turns every customer into a returning customer
Effectively target your customers and increase satisfaction by showing them the right offer at the right time. Timely reminders make sticking with your services a no-brainer, helping you stand out from the competition and keeping customers loyal.
A self-service hub for every customer need
A digital self-service option helps customers help themselves. They can:
- Order spare parts
- View order history
- Schedule service appointments
- Access service bulletins and tutorials
Agentic-enabled copilot for buyers
Bring even more personalized support to self-service. Intershop’s practical AI is a 24/7 assistant for buyers, clarifying needs, assisting with complex orders, questions, while reducing wait times and easing pressure on support teams.
Connected data, from the backroom to the digital shopfront
Connect ERP, PIM and other existing systems with your after-sales channels. Customers can see accurate, complete information. You can see their status and identify opportunities for upsell and proactive support.
How manufacturing businesses are building for the future with Intershop
Dynapac modernizes its online experience to serve aftermarket customers
The challenge:
After an acquisition and an IT restructuring, Dynapac saw an opportunity to introduce a new e-commerce solution the met its modern aspirations.
Solution:
Built on Intershop's flexible platform, Dynapac launched an aftersales portal fully integrated with its various ERP systems. Precise search capabilities and additional integrations improved customer experience and satisfaction.
ESG uses Intershop to manage, order, and deliver replacement parts before things break.
The challenge:
Ordering processes were slow, prone to errors, and led to downtime and missed revenue opportunities.
The solution:
A fully integrated self-service-driven ordering process. Customers also have access to detailed two- and three-dimensional models so they can identify and select the exact parts they need.
Resources
Learn how to digitize your aftermarket offering and modernize aftersales.
Download whitepaper
Drive recurring revenue & customer loyalty with customer portals and aftermarket services.
Watch webinar
Discover how practical AI transforms commerce operations.
Get the roadmap