Wolters Kluwer: Digitize successfully with a clear strategy

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Customers
Customers Details

Wolters Kluwer: Pioneer in digital transformation

Wolters Kluwer combines well-founded factual knowledge with the most innovative technology, so that highly specialised professional groups can also make meaningful use of the constantly increasing flood of complex information. Hospitals, universities, lawyers, financial experts, and many others rely on the products and services of the global market leader in technical literature and software solutions. Since 2003, Wolters Kluwer has pursued a clearly defined digital strategy - with Intershop as a partner when it comes to e-commerce.

years

on the market

countries

with subsidiaries

billion euros

Revenue in 2019

Challenge

Increasing the share of digital products in total revenues
Webshops for a variety of countries and languages
Omnichannel capability for PC, laptop, tablet and smartphone

Intershop Commerce Suite integrated with Bloomreach Experience Manager (brXM)
Several international web shops on one Intershop platform
Headless software architecture, based on REST API

More benefits:

Rapid expansion into other markets worldwide
High customer satisfaction and customer loyalty
Highly flexible e-commerce solution for fast reactions to technological and business developments

We have successfully combined two web shops on a single Intershop platform. This will give us maximum flexibility and extremely fast development on future e-commerce implementations across all channels and touchpoints—also in the longer term. The go-live went smoothly, our customers are very positive about the shopping experience, and we are getting even better ratings than we expected!

Mark Guelen

Product Owner E-Commerce Benelux at Wolters Kluwer