A self-service hub
for every customer need
Grow your revenue simply by putting more power in your customers’ hands.
Put power in the hands of customers while freeing up service teams
Many hours are spent on low-value repetitive tasks like manually processing orders or checking order statuses.
Self-service enables sales staff to focus on important efforts, like nurturing accounts, and support staff can skip the busy work and provide more personalized service to customers.
Huge catalogs are hard to navigate, and buyers may not know which product will solve their needs. The more time they spend searching, the less likely they are to buy.
Connected context, install base, and purchase history help narrow down options, while image-based identification helps pinpoint exact items.
Out of date service, unmaintained machines, and more lead to misplaced blame.
Avoid frustration with timely maintenance and reorder reminders to customers. Bring them directly to checkout and help keep everything running smoothly.
Relying on legacy sales channels like phone outreach leaves money on the table.
Digital self-service gives customers the intuitive, B2C-style shopping experience they expect, making them feel in control without having to call in for every request.
Intershop’s modern e-commerce platform helps you shorten the path between discovery, purchase, and recurring revenue
Provide 24/7 support with an AI-driven copilot
Intershop’s practical AI is a 24/7 assistant for buyers, clarifying needs and assisting with complex orders and questions. This reduces wait times and eases pressure on support teams.
Improved product discovery shortens the path between search and purchase
No matter whether you have a hundred products or a hundred thousand, Intershop’s e-commerce platform is built to help customers find what they need. Product complexity can add hours and effort to the purchase process, but better discovery pathways guide customers to what they need faster and with less pressure on critical sales teams.
Modernize your sales processes and reduce repetitive tasks
Simplify access to quote, order, and delivery status for both your teams and your customers. Account managers can solve bigger problems when they’re not chasing basic requests, and customers can find the answers they need long before they clog up the request queue.
How businesses are using Intershop to empower their customers
Lekkerland increases average order value by improving self-service options for its customers
The challenge:
Manual ordering processes for customers still using phone and fax made it hard to scale, while fragmented web, app, and in-store experiences undercut brand value and loyalty.
The solution:
A fully unified platform that accounts for all customer types and their preferences. Automation helps process orders faster, while real-time pricing, product images, and inventory data increase average order value.
ESG uses Intershop to manage, order, and deliver replacement parts before things break
The challenge:
Ordering processes were slow, prone to errors, and led to downtime and missed revenue opportunities.
The solution:
A fully integrated self-service-driven ordering process. Customers also have access to detailed two- and three-dimensional models so they can identify and select the exact parts they need.
Resources
Learn why digitalizing your aftermarket offering is key to modernizing aftersales.
Read whitepaper
4 key questions to prepare your organization for aftermarket
e-commerce.
Explore the key benefits of implementing a digital customer portal.
Download whitepaper