A product and service portal based on Intershop

The replacement or purchase of water and heating systems can be a quite complex matter when renovating a building. Desivero has solved this problem by implementing an e-commerce website based on Intershop. As a result, www.desivero.com is a real virtual design studio where customers can find the best brands and book the advice and craftsmanship of qualified plumbers.

desivero: Personalized customer journey

Desivero is a start-up company founded with the vision of seeing technological innovation as a key solution for increasingly demanding consumers. They are progressively searching in the Internet for information that can help them make decisions about investments in bathroom, heating or cooling systems. Desivero serves this with a highly innovative solution, in which the user finds exactly the right information and service through a personalized customer journey, both in terms of design and for the actual construction of a bathroom, heating or air conditioning system.

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Retail

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year founded

In 2015 the company was founded by a group of thermohydraulic specialists.

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references

The central management of sales channels has made it easier and faster to work with a catalog of over 3,000 references.

The challenge
  • Implement an e-commerce portal with a comprehensive portfolio of products and consulting services
  • Integration of a tool for guided planning and selection of bathroom components
  • Marketing automation tools for an efficient customer experience
The result
  • Order Management System (OMS) for the administration of offers
  • Product Information Management (PIM) system with tools to manage filters and classifications, to improve data quality, and to support complex processes of content creation and associated controls
  • Experience Management (EXM) system for the effective collaboration between corporate marketing and digital agencies
  • Possibility to create your own bathroom project with a professional consultant via chat and guided online tour (including complete estimate of implementation costs)
"We are a start-up, founded in 2015. Our vision is to make the sector of plumbing more accessible for technological innovation, since the sector so far does not use much of the potential digitalization holds for our businesses. Our e-commerce platform and the subsequent academy is a step here which is both pragmatic and ambitious."
Nino Piredda General Manager of Desivero
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Roelof Swiers
Our specialist
Roelof Swiers
Sales Representative Benelux Phone