A 360° view for happy customers and faster growth

Create a synchronized customer journey with personalized
offers and self-service options. Make customer lives easier
and maximize products and services sales opportunities.

digital customer portal: happy customers and faster growth

What are the benefits of the Intershop customer portal?

Make it easier for business buyers to do their jobs and reap huge benefits by taking a personal, service-driven approach with customer portals.

7 tips for selling complex products online

Happier customers will boost your business

B2B customers expect a shopping and service experience that is quick, convenient, all-inclusive, and available at any time—leading to a fundamental change in many traditional business models.

01
Empower your customers

Accessible account information, prior invoices, order status, and digital services online 24/7.

02
Increase online revenue

Integrate after-sales service to create valuable cross-selling opportunities and improve customer support.

03
Increase customer retention

Co-browsing functions, sales apps, and self-service configurators help you guide your customers efficiently through the purchasing process.

04
Leverage smart insights

Develop new service offerings based on product and customer intelligence and display them in the customer portal.

Visual Rainer Schüssler

“Intershop helps Trumpf to master the digital challenge of customized customer portals”

Rainer Schüssler Program Manager Customer Experience at TRUMPF

What is a customer portal, and why do you need it?

As products become increasingly complex, customers need more detailed information to support their buying decisions. Customer portals offer each and every customer an intelligent, personalized e-commerce experience that facilitates purchases across the entire customer life cycle.

Customer portals make it easier for buyers and sales staff to successfully do their jobs by offering four superpowers:

Customer self-service
Give buyers the ability to manage their data, products, service agreements, workflows, and cost center budgets. Enable easy reordering and quote creation, and access to e-learning content.

Post-sales services
Offer and promote product-specific services, consumables, and spare parts targeted to their needs.

Digitalized sales processes
Transfer routine tasks to online channels and give your sales team intelligent insights to help them better serve customers.

Innovative digital services
Tailor your offers and drive sales of consumables, predictive maintenance, and services using data from your IoT-enabled machines and devices.

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Whitepaper visual: The value of a digital customer portal

Intershop is a “Strong Performer”

Forrester's conclusion supports our strategic direction and commerce platform, which offers a B2C-like buying experience and essential B2B functions. We are proud that Forrester ranked our B2B commerce platform as a 'strong performer.'

Webinar visual: Future-proof e-commerce
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Want to learn how Intershop Commerce Management can transform your business?

Intershop is the leading choice for the world’s most successful B2B organizations. Get in touch with one of our specialists or book a demo to find out why.

Octavio Perales
YOUR CONTACT
Octavio Perales
Director of Digital Solutions Phone