Digital customer portal: the next chapter in B2B commerce
There's more to B2B in the future. With a digital customer portal you will set the standard for smart, efficient and future-oriented interaction with your customers.

Get an overview of the digital customer portal with its four pillars with this whitepaper: B2B self-service, after-sales services, digital sales processes and digital service models.
Learn how companies can use a digital customer portal to gain a competitive advantage while reducing costs and streamlining processes.
A customer portal is more than just a webshop for business customers: It maps the entire customer lifecycle of buyers and thus improves the loyalty to your brand. Individual product information, supplementary services as well as the history of communication: Focus on the needs of your customers!
How to score points with business customers with a customer portal:
Digital added value: Product information, manuals and brochures as well as details on accounts and orders are available round the clock.
Collaborative ordering: Business customers can simple manage and coordinate complex purchasing processes with different approvers, budgets and cost centers online.
Repurchasing: Use clever functions such as order templates, subscriptions and direct ordering via product ID or uploading a CSV file as well as smart replenishment solutions to facilitate procurement.
Consulting: Since your sales team is not longer stuck in routine activities, your customers benefit from better, more personal consulting in the decision-making process.
Services: Placing more advanced digital services strengthens customer loyalty in B2B and increases your online sales.
The customer is king - this rule also applies in the digital age, but the general conditions are constantly changing. We will show you how to make life easier for your customers and how to actively stand out from the competition with new services.
A networked customer portal helps TRUMPF to master digital challenges.
Rainer Schüssler
How TRUMPF used digitalization to further develop its digital sales and services.