Digital customer portal - Intershop Communications AG

Satisfy your customers

Self-service

Via a customer portal, your customer can access account information, the order history, and the order status online at any time - thus maintaining an overview and relieving your customer service.

Increase customer value sustainably

After-sales services

A customer portal also integrates after-sales services. In addition to customer support, cross- and upselling potentials can also be integrated.

More time for customer support

Digital sales processes

Use digital tools for sales optimization. Co-browsing functions help you to navigate your customers efficiently through the purchasing process.

Creating competitive advantages

Digital service models

Services are an effective way to differentiate yourself from the competition. Develop new service offerings based on intelligent products and display them in the customer portal.

(R)evolution in B2B commerce

Get an overview of the digital customer portal with its four pillars with this whitepaper: B2B self-service, after-sales services, digital sales processes and digital service models.

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Success factors for B2B companies

Learn how companies can use a digital customer portal to gain a competitive advantage while reducing costs and streamlining processes.

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Digital excellence for maximum customer focus

A customer portal is more than just a webshop for business customers: It maps the entire customer lifecycle of buyers and thus improves the loyalty to your brand. Individual product information, supplementary services as well as the history of communication: Focus on the needs of your customers!

How to score points with business customers with a customer portal: