The digital customer portal
Get an overview of the digital customer portal with its four pillars with this whitepaper: B2B self-service, after-sales services, digital sales processes and digital service models.
Success factors at a glance
Learn how companies can use a digital customer portal to gain a competitive advantage while reducing costs and streamlining processes.
Focus on your customers - with the digital customer portal
A customer portal is more than just a webshop for business customers: It maps the entire customer lifecycle of buyers and thus improves the loyalty to your brand. Individual product information, supplementary services as well as the history of communication: Focus on the needs of your customers!
How to score points with business customers with a customer portal:
Digital added value: Product information, manuals and brochures as well as details on accounts and orders are available round the clock.
Collaborative ordering: Business customers can simple manage and coordinate complex purchasing processes with different approvers, budgets and cost centers online.
Repurchasing: use clever functions such as order templates, direct ordering via product ID or uploading a CSV file and subscriptions facilitate procurement.
Communication: Customer and contact person communicate via the channel of their choice - whether chat, social media, e-mail, contact form, video or telephone.
Services: Placing more advanced digital services strengthens customer loyalty in B2B and increases your online sales.
A networked customer portal helps TRUMPF to master digital challenges.