Spring 2026 Release: Your agentic commerce journey starts here
With all-new capabilities, including an agent scheduling function, proactive agent notifications and recommendations, and a new unified pricing package for all copilots and agents, Intershop makes it easier than ever for merchants to test and adopt AI.
Forget the giant leap; start with a single next step
Intershop’s Spring 2026 Release is changing the game for agentic AI in B2B commerce. Building on the previous Fall’s “practical AI” theme, it extends AI capabilities across more of the B2B buyer journey, makes digital sales teams more efficient, and gives merchants a pragmatic starting point for AI adoption.
Boost product discovery in the GenAI era
Customers are increasingly switching from classic to AI-led search when they look for products.
Two new features help you keep your catalog front and center, no matter where people are searching.
Agentic Commerce Protocol:
Be discovered in GenAI searches
Intershop now supports product discovery through the Agentic Commerce Protocol (ACP), an open standard for agentic commerce transactions by ChatGPT and other AI assistants.
Product Content Agent now optimizes for LLM-based search
Increase traffic to your products with the Product Content Agent, which automatically provides descriptions optimized not just for SEO, but also for GEO (Generative Engine Optimization).
Transform B2B aftersales with AI
Cut back on calls and emails that keep your sales teams bogged down.
The Copilot for Buyers shines in aftersales, automating busywork and giving your teams more time to focus on customer relationships.
Copilot for Buyers:
The key to your aftersales strategy
Embed the context-aware Copilot for Buyers in your customer portal and let it do the heavy lifting in B2B customer support. Automate timely reminders for service and consumable re-ordering, ensuring that customers keep coming back.
High-accuracy visual product identification
Help technicians and customers find the right spare parts, even when they’re out in the field. The Copilot can analyze any image and get a product match (even if a part is damaged or dirty).
Copilot for Merchants: Your starting point for agentic commerce
In this release, Intershop is launching the Copilot for Merchants into general availability. With even more practical AI capabilities and all-new, proactive agent workflows, it’s your control tower for more efficient e-commerce operations.
Set up agents for success with repeating tasks
The new agent tasks overview lets your schedule single and repeating tasks for Intershop’s growing pool of agents. Set up once, track your agents’ work and watch as the results flow in.
Proactive agents bring results to you
Stay in flow and get automatic updates in the new notifications sidebar when your agents finish their tasks. You’ll get a summary of their completed work, and recommendations for next steps.
Growing control over core commerce functions
With this release, the Copilot for Merchants is becoming more than an agent cockpit. It can now control select commerce platform functionalities, so you can start to handle basic day-to-day platform tasks by prompt instead of navigating the feature-rich back office.
Access the power of a full research team
The Competitive Intelligence Agent helps business-focused teams get insights on market trends and competition. It cuts down on research time, summarizes and analyzes changes, and enables better, more informed decision-making.
Agentic commerce package:
Book once, use any copilot or agent
Intershop’s new unified agent pricing model makes it easy to start with AI, scale over time, and maintain full control over costs. Select one of three right-sized, usage-based subscriptions that provide flexible access to all Intershop copilots and agents.
Keep AI costs under your control
Sneak preview: To keep usage and costs super transparent, we’re developing dashboards for you to monitor credit consumption across agents, track usage trends over time, and see how each agent contributes to your monthly budget.
More updates across the Intershop Commerce Platform
The agentic commerce future demands a resilient commerce foundation. This release introduced new features in Intershop's commerce core for easier content editing, operational performance improvements, and smoother buyer journeys.
- PayPal Checkout. Support for new payment methods means merchants can manage all major payment types in one integration.
- Design View UX. A new media asset selector, plus workflow improvements in the HTML editor, make editing smoother for content managers.
- Performance improvements. Frontend caching and product data uploads saw major speed improvements this release.
Discover more Spring 2026 Release features in the documentation.
Ready to take your next step?
Book a 15-minute AI consultation with us today and learn how practical AI can save your sales and e-commerce teams time and headaches — while keeping your customers coming back.