Copilot for Buyers:
Your always-on sales and service assistant
This context-aware, AI-powered assistant guides buyers from product discovery to checkout, to repeat purchases. Transform customer engagement, reduce support hours, and inspire faster purchase decisions.
Recommendations that just make sense
The Copilot for Buyers uses information about order history, installed base, and technical documentation to suggest next-best actions for customers.
Transform customer engagement
Give your customers a high-touch experience without eroding your margins. Designed to handle technical questions and B2B catalogs, the copilot understands customer context and provides expert support.
Three ways to use the Copilot for Buyers to boost sales and improve retention
Built for flexibility, the Copilot for Buyers is there to serve customers at all stages of their buying journey and beyond.
Personal buying assistant
Help customers discover and purchase the right products with expert advice, contextual recommendations, and order assistance around the clock.
Visual product finder
Give frontline buyers and technicians in the field a quick, accurate way to search for products or spare parts, even if they’re damaged or dirty.
Aftersales support
Reduce hands-on effort with a chat function that uses customer context to manage repeat purchases, consumables, maintenance, services, and more.
Features that support every stage of the buyer journey
- Context-based discovery: Copilot understands customer challenges and context like order history, then zeroes in on the right product fit.
- Efficient ordering & reordering: Adds products to cart and manages order templates for quick purchases and one-click repeat orders.
- Image-based prompting powers a more convenient buying experience.
- Recommends alternatives by referencing EANs and other external product IDs and mapping them to in-stock products.
- Always-on support: Pulls up product docs, offers step-by-step maintenance and repair guidance for critical B2B uptime.
- Pre-integrated and customizable: Deep integration with the Intershop frontend while adapting to your processes, brand, and UI.
- Preconfigured settings and prompts for fast rollouts.
- Low-code customization concept makes it easy to adapt to individual use cases.
- Tailored, personalized experience through integration with SPARQUE Personalized Search and Recommendations.
One AI budget. One subscription. All your AI capabilities.
Flexible credit packages you can use with any of the Intershop copilots and agents. Set your budget once, start small, then adapt and expand your AI use based on where you see returns. Saved credits roll over into the following month.
