Empower your service teams with Intershops Customer Engagement Center and provide personal support throughout
the buying process.
Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.
To help B2B and B2C customers find exactly what they’re looking for - on any device.
Offer order assistance and personalized coupons in case anything goes wrong.
Shop side-by-side with your customers to lead them to the right products and easily complete their orders.
Interact with customers on their preferred channels and easily pick up the conversation wherever you left off.
Follow the complete shopping process for each and every customer to pinpoint where they might need help.
Focus on your customers and their concerns - not the tool itself!
Give your customers a helping hand at every point in their journey with Intershop’s Customer Engagement Center. Offer assistance at the right moment to boost sales and satisfaction.
Strengthen your customer service sustainably with the Intershop Customer Engagement Center!
Contact me or book a demo!