A helping hand for customers at every point in their journey

Empower your customer service team and
impress your buyers with personal support
throughout the shopping process.

Personal engagement that increases satisfaction and sales!

Everyone could use a little help sometimes - especially with more complex transactions. Connect with your customers, help them find what they need, and increase the value of every order with the Intershop Customer Engagement Center (CEC).

Fact Sheet

Get a 360° view

Know exactly what your customers need to optimize their experience, using a single application.

Improve conversion rates

Assist your customers at any step in their journey and guide them through the entire buying process.

Boost order values

Real-time interactions help customers find additional products, services, or accessories.

Reduce costs

Increase efficiency and cut average handle time (AHT) for major cost savings and more satisfied customers.

Give your service team superpowers

Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.

Best-in-class storefronts

To help B2B and B2C customers find exactly what they’re looking for - on any device.

Satisfied customers

Offer order assistance and personalized coupons in case anything goes wrong.

Co-browsing capabilities

Shop side-by-side with your customers to lead them to the right products and easily complete their orders.

Multichannel communication

Interact with customers on their preferred channels and easily pick up the conversation wherever you left off.

Individual approach

Follow the complete shopping process for each and every customer to pinpoint where they might need help.

Modern interface

Focus on your customers and their concerns - not the tool itself!

To increase sales, put your customers in the spotlight

If you want your business to stand out from the rest, you've got to put your customers first! Discover what Intershop's Customer Success Manager has to say about the importance of a customer-centric approach.

Read blog article

"A buyer who can't find what they need will seek out one of your competitors."

Roelof Swiers Country Manager Benelux

Platform capabilitiesCustomer Engagement Center

Empower your customer service and intensify business relationships!

Excited to start providing an unforgettable service to all your customers?

Intershop is the leading choice for the world’s most successful B2B organizations. Get in touch with one of our experts or book a demo to find out why.

Request a demo