Personal engagement that increases satisfaction and sales!
Everyone could use a little help sometimes - especially with more complex transactions. Connect with your customers, help them find what they need, and increase the value of every order with the Intershop Customer Engagement Center (CEC).
Know exactly what your customers need to optimize their experience, using a single application.
Improve conversion rates
Assist your customers at any step in their journey and guide them through the entire buying process.
Boost order values
Real-time interactions help customers find additional products, services, or accessories.
Increase efficiency and cut average handle time (AHT) for major cost savings and more satisfied customers.
Give your service team superpowers
Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.
To help B2B and B2C customers find exactly what they’re looking for - on any device.
Offer order assistance and personalized coupons in case anything goes wrong.
Shop side-by-side with your customers to lead them to the right products and easily complete their orders.
Interact with customers on their preferred channels and easily pick up the conversation wherever you left off.
Follow the complete shopping process for each and every customer to pinpoint where they might need help.
Focus on your customers and their concerns - not the tool itself!
To increase sales, put your customers in the spotlight
If you want your business to stand out from the rest, you've got to put your customers first! Discover what Intershop's Customer Success Manager has to say about the importance of a customer-centric approach.