Empower your customer service team and
impress your buyers with personal support
throughout the shopping process.
Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.
To help B2B and B2C customers find exactly what they’re looking for - on any device.
Offer order assistance and personalized coupons in case anything goes wrong.
Shop side-by-side with your customers to lead them to the right products and easily complete their orders.
Interact with customers on their preferred channels and easily pick up the conversation wherever you left off.
Follow the complete shopping process for each and every customer to pinpoint where they might need help.
Focus on your customers and their concerns - not the tool itself!
Intershop is the leading choice for the world’s most successful B2B organizations. Get in touch with one of our experts or book a demo to find out why.