Support customers at
every point of their interactions with a Customer Engagement Center
Empower your service teams with Intershops Customer Engagement Center and provide personal support throughout the buying process.
Personal engagement that increases satisfaction and sales!
Everyone could use a little help sometimes - especially with more complex transactions. Connect with your customers, help them find what they need, and increase the value of every order with the Intershop Customer Engagement Center (CEC).
Know exactly what your customers need to optimize their experience, using a single application.
Assist your customers at any step in their journey and guide them through the entire buying process.
Real-time interactions help customers find additional products, services, or accessories.
Increase efficiency and cut average handle time (AHT) for major cost savings and more satisfied customers.
Give your service team superpowers
Use Intershop Customer Engagement Center (CEC) to empower your customer service team to exceed customer expectations and give every shopper personal advice and support.
Best-in-class storefronts
To help B2B and B2C customers find exactly what they’re looking for - on any device.
Personalized coupons
Offer order assistance and personalized coupons in case anything goes wrong.
Co-browsing capabilities
Shop side-by-side with your customers to lead them to the right products and easily complete their orders.
Multichannel communication
Interact with customers on their preferred channels and easily pick up the conversation wherever you left off.
Individual approach
Follow the complete shopping process for each and every customer to pinpoint where they might need help.
Modern interface
Focus on your customers and their concerns - not the tool itself!
To increase sales, put your customers in the spotlight
If you want your business to stand out from the rest, you've got to put your customers first! Discover what Intershop's Customer Success Manager has to say about the importance of a customer-centric approach.
Excited to start providing an unforgettable service to all your customers?
Strengthen your customer service sustainably with the Intershop Customer Engagement Center!
Contact me or book a demo!
Customer Engagement Center - Frequently asked questions (FAQs)
The Intershop Customer Engagement Center is an integrated customer engagement solution that enables customer service and sales teams to support buyers throughout the buying journey. Teams can communicate with shoppers in real time through their preferred channels, use co-browsing and quick order functionality, and provide personalized assistance to help customers find the right products and complete their orders.
The Intershop Customer Engagement Center enables customer service and sales teams to support buyers throughout the buying journey. Through real-time communication on customers’ preferred channels, co-browsing, quick order functionality and personalized assistance, teams can help shoppers find the right products, make confident buying decisions, and complete their orders.
The Intershop Customer Engagement Center is fully integrated with the Intershop platform and Intershop Commerce Management. It uses insights into individual customers and their shopping processes to help customer service and sales teams provide timely support throughout the buying journey. Teams can respond to questions and communicate with shoppers through the channels they prefer.
The Intershop Customer Engagement Center enables customer service and sales teams to communicate with shoppers in real time through their preferred channels, answer questions and provide personalized advice. With co-browsing and quick order functionality, teams can guide buyers to the right products and help them complete their orders. Customer insights and personalized coupons also help improve customer satisfaction and support sales.
The Intershop Customer Engagement Center is designed for customer service and sales teams that support shoppers throughout the buying journey, particularly in B2B commerce, where products, services, quoting and approval processes can be more complex. It helps teams answer questions, provide personalized advice and guide customers to the right products through their preferred communication channels.