Keep orders moving — without the manual work

Connect your systems, automate workflows, and take control of the entire order lifecycle — across channels, efficiently and at scale.

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When systems don’t work together, order management gets complicated fast

In B2B, critical order data and processes are often spread across multiple systems such as online shops, ERP systems, marketplaces, EDI connections, and fulfillment networks. Without a single source of truth, businesses struggle to coordinate inventory, route orders efficiently, and maintain control across the order lifecycle. The result is manual work, costly errors, and operational inefficiency.

Intershop Order Management fixes that. As a central orchestration layer, it brings every order, inventory source, and fulfillment process together in one place, giving you the visibility, automation, and orchestration needed to operate at scale.

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Built for operational excellence

Intershop Order Management orchestrates orders across channels, systems, and fulfillment partners, helping your teams process orders faster, reduce manual effort, and deliver a more reliable customer experience.

Lower operational costs

Shorten order cycle times

Improve inventory utilization

Increase fulfillment accuracy

"A powerful order management system is a game changer for your supply chain. It will smoothen your ordering and fulfilment processes, provide enterprise-wide inventory visibility, optimize your returns management and thus boost customer satisfaction."

Joerg Kaden Senior Director Engineering Management | Intershop

Make order management work the way it should

Three practical ways to simplify processes, reduce manual work, and stay in control — even as complexity grows:

Centralized order orchestration
Capture and manage all orders in one place — whether they come from online shops, EDI, marketplaces, or sales teams. Get a complete view and ensure consistent processes across the entire order lifecycle.

Smart fulfillment decisions
Decide how orders are fulfilled, based on inventory, cost, delivery time, or sustainability goals. Orders are automatically split, prioritized, and routed the best way, so every delivery is handled efficiently.

End-to-end automation
Automate everything from order to payment, delivery, and returns. Reduce manual work, eliminate errors, and speed up your entire order-to-cash process.

What you can do with Intershop Order Management

See inventory in real time across all locations
Orchestrate orders based on your business rules
Track orders, payments, and shipments in detail
Manage payments, approvals, and billing workflows
Automate returns across systems and partners
Access full order history for better service and personalization

Request a personalized OMS demo

Learn how Intershop Order Management helps you reduce operational complexity, improve fulfillment accuracy, and gain complete visibility across your order lifecycle.