

Meet the growing challenges of digital commerce through intelligent orchestration of your order processes. Automate your increasingly complex processes, lower your costs, and optimize your value chain.
Offer your customers a seamless experience across all channels by using crosschannel order processes.
Optimize your process costs using intelligent order processes and fulfill every order exactly in accordance with your customer’s requirements.
Give your customers and staff a complete overview of inventory and availability across all channels—for all your locations and always in real time.
Process payments efficiently using modular invoice-to-cash functionality for partially or fully automated approval, payment, and billing processes.
Orchestrate all processes over the entire lifecycle of an order, while accommodating your company’s specific process structures.
Process returns quickly and effectively with end-to-end return processes and efficient interaction between all parties and systems involved in the return process.
Omnichannel Order Processing
Company-Wide Inventory Overview
Orchestration of Order Processes
Order Routing and Fulfillment
Invoice-to-Cash Management
Omnichannel Returns Management
The OMS allows us a high degree of flexibility when it comes to linking suppliers and extending the functions. Because it’s independent of the front end, we can develop the OMS in parallel. For example, we are presently working on refining and optimizing the business rules. It was also a strategic decision to not have everything run through the ERP system because that would have meant we were dependent on a single supplier. Moreover, ERP systems are generally not so nimble.
Thomas Bloemarts
Panalpina has a global footprint and our complete solution allows customers to utilize that international presence. We work together with a number of partners in this respect, with Intershop handling the commerce platform and the OMS. We made a deliberate choice to have the same supplier deal with both of them, as the online shop is our face while the OMS is our brain. Those two facets must work together properly.
Peter Szabados
Use your inventory as a common resource for all your sales channels. If demand in one channel is lower than expected, the excess inventory can be made available to other channels. Conversely, if demand in a particular channel is higher than expected, it can be met with inventory from other channels, directly from a central warehouse, or from a dropship supplier. With the Intershop Order Management System, you have real-time access to inventory and availability among your offline stores, suppliers, and across your supply chain. Armed with this information, you can commit to deliveries immediately and create custom delivery processes.
Customer orders from all sales channels (e.g., online shop, EDI, offline stores, or field sales) are merged in one location. All information from your ERP systems, online shops, warehouse management systems, PSP, and many other resources can be combined and analyzed together. This enables comprehensive analysis of all transactions, both in overview and in detail. It also allows you to tailor your offerings to customers across all channels, thereby increasing cross- and up-selling potential as well as customer satisfaction and loyalty.
Whether your customers connect via mobile devices, desktop computers, telephone hotline, offline stores, or field sales staff, give them a consistent experience at all times—across all available channels, based on up-to-date information and accurate responses to queries. Complete transparency across all data and processes, plus consistent real-time information in every channel, allows you to boost customer satisfaction and loyalty and offer additional customer-oriented services.
Process costs and lead times are optimized for each order and media continuity is assured. When it comes to designing the best possible customer experience, flexible business processes have an important role to play—ideally, running quietly in the background. The Intershop OMS coordinates every order automatically in line with the respective customer preferences, specific order-processing rules, or information provided by offline retailers and suppliers.