Successful platform change
Xerox migrated to the powerful Intershop Commerce platform.
Upgrade or platform change? This question arises when the existing e-commerce solution no longer meets the business requirements. Xerox opted for the second route and migrated to the powerful Intershop Commerce Platform.
With a headcount of 66,500 and operations in 160 countries, Xerox has a 50-year-plus history as a leading provider of services and solutions in the document management sector.
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The average order value increased by almost 30 percent.
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Xerox operates in 160 countries.
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Go-live in just 4 months.
The challenge
- Introduction of a new e-commerce system that meets high standards of quality, efficiency, and customer focus
- Establishment of a new, powerful sales channel
- Strengthening customer loyalty and brand presence
The result
- New website with comprehensive, state-of-the-art e-commerce functions based on powerful Intershop technology
- Advanced search function, which is based on FactFinder technology from Intershop partner Omikron
- Project realized in time and in budget
- Analysis of customer buying behavior as a performance indicator of its online store
- Clearly structured layout integrating one-page checkout functionality and an intuitive navigation tool
- Fast and reliable delivery service, supported by end-to-end mapping of business processes
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