Pierce

PIERCE: Petrolheads set digital industry standards

PIERCE: Petrolheads set digital industry standards

PIERCE is a Swedish B2C online vendor for motorcycle spare parts, accessories, clothing and streetwear, operating throughout Europe and serving a wide range of markets. Its brands are aimed equally at motocross enthusiasts, friends of cultivated road touring and snowmobile fans. The self-proclaimed “Petrolheads” have been recording high growth figures for years and continue to unwaveringly pursue their international expansion course. This is one of the reasons why PIERCE is one of the most successful Swedish e-commerce companies of all time. But that’s not all: the vision is to become the best retailer in the industry as a digital provider, delivering shopping experiences that set standards in the long term.

Challenge

  • Close to 40 webshops in 17 countries
  • Manage peak loads on Black Fridays and during the holiday season
  • Perfect linking of the IT landscape to ensure seamless customer journey on each device

Solution

  • Progressive Web App Front-End
  • Intershop Commerce Suite, Version 7.10.15.2
  • Voll integriert mit ERP Visma Business
  • Fast 40 internationale Online-Stores auf einer Intershop-Plattform
  • Intelligente Loop54 Suchmaschine
  • Google Analytics
Now that our front-end architecture is in place with Intershop and our PIM (Product Information Management) and CRM (Customer Relationship Management) are running, we are working on data exchange between these platforms to deliver an even more compelling, segmented and personalized customer experience. In addition, we are working with Artificial Intelligence and Machine Learning, also to optimize the customer experience, but also to make our operational processes even smarter.

Willem Voss

CHIEF OPERATIONS OFFICER AT PIERCE