The smart way to process efficiency and increase customer loyalty

Companies in the utilities industry are increasingly exposed to competitive pressure. It is therefore essential to invest in long-term customer loyalty and to differentiate themselves from the competition through attractive value-added services. Stadtwerke Eisenberg has succeeded in doing so – with an efficient combination of customer self-service portal, smart metering visualization and e-commerce.

Stadtwerke Eisenberg in Thuringia, Germany, is a subsidiary of E.ON Thüringer Energie AG and operate the local gas and electricity network with 12,000 associated metering stations.


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Netzgesellschaft Eisenberg mbH



year founded

In 1898, Stadtwerke Eisenberg was founded and broke ground for the construction of the gasworks.

~ 0

million euros turnover

The distribution network operator for electricity and gas in Eisenberg generates up to 25 million euros annually.


TOP local supplier

In 2018, Stadtwerke Eisenberg received the title "TOP local supplier in electricity and gas supply" for the fourth time.

The challenge
  • Investment in long-term customer loyalty and differentiation from the competition through attractive value-added services
  • Modelling and implementation of efficient, legally compliant business processes in the portal solution
  • Seamless integration into existing IT landscape, reduced maintenance effort for interfaces and process without media breaks
The result
  • Development and implementation of an online customer portal based on Intershop
  • Combination of self-service, smart metering visualization and e-commerce
  • Extensive analysis and modelling of business processes in full compliance with legal requirements
  • Customers can choose their desired tariff according to their needs and conclude the corresponding contract directly online
  • Extensive shop functionalities such as catalog management, shopping basket processes or cross-selling features enable the direct sale of own and third-party energy-saving products
  • Additional value-added services on the portal ensure regular use, interaction and intensify customer relations and loyalty
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Sören Richter
Our specialist
Sören Richter
Customer Success Manager Phone