Stadtwerke Eisenberg implement customer portal for the utility industry

The smart way to process efficiency and increased customer loyalty

Stadtwerke Eisenberg in Thuringia, Germany, are a subsidiary of E.ON Thüringer Energie AG and operate the local gas and electricity network with 12,000 associated metering stations.

Challenge

  • Investment in long-term customer loyalty and differentiation from the competition through attractive value-added services
  • Modelling and implementation of efficient, legally compliant business processes in the portal solution
  • Seamless integration into existing IT landscape, reduced maintenance effort for interfaces and process without media breaks

Solution

  • Development and implementation of an online customer portal based on Intershop
  • Combination of self-service, smart metering visualization and e-commerce
  • Extensive analysis and modelling of business processes in full compliance with legal requirements

Other Benefits

  • Customers can choose their desired tariff according to their needs and conclude the corresponding contract directly online
  • Extensive shop functionalities such as catalog management, shopping basket processes or cross-selling features enable the direct sale of own and third-party energy-saving products
  • Additional value-added services on the portal ensure regular use, interaction and intensify customer relations and loyalty

Netzgesellschaft Eisenberg mbH

Business Model
B2C

Sector
Utilities

Implementation Partner
T-Systems Multimedia Solutions GmbH

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Soeren Richter
Soeren Richter
Senior Customer Success and Qualification Manager