Stadtwerke Eisenberg implement customer portal for the utility industry

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Customers
Customers Details

The smart way to process efficiency and increased customer loyalty

Stadtwerke Eisenberg in Thuringia, Germany, are a subsidiary of E.ON Thüringer Energie AG and operate the local gas and electricity network with 12,000 associated metering stations.

year founded

In 1898, Stadtwerke Eisenberg was founded and broke ground for the construction of the gasworks.

~ 0

million euros turnover

The distribution network operator for electricity and gas in Eisenberg generates up to 25 million euros annually.

TOP local supplier

In 2018, Stadtwerke Eisenberg received the title "TOP local supplier in electricity and gas supply" for the fourth time.

Challenge

Investment in long-term customer loyalty and differentiation from the competition through attractive value-added services
Modelling and implementation of efficient, legally compliant business processes in the portal solution
Seamless integration into existing IT landscape, reduced maintenance effort for interfaces and process without media breaks

Development and implementation of an online customer portal based on Intershop
Combination of self-service, smart metering visualization and e-commerce
Extensive analysis and modelling of business processes in full compliance with legal requirements

Other Benefits

Customers can choose their desired tariff according to their needs and conclude the corresponding contract directly online
Extensive shop functionalities such as catalog management, shopping basket processes or cross-selling features enable the direct sale of own and third-party energy-saving products
Additional value-added services on the portal ensure regular use, interaction and intensify customer relations and loyalty