Intershop Commerce-as-a-Service

Focus on your core business
and your customers.

Software-as-a-service e-commerce: Managed success by Intershop

Eliminate the hassle and stress of managing and operating your own e-commerce environment. Use Intershop Commerce-as-a-Service (CaaS) to provide your customers, partners, and employees with digital added value, convenience, and service in a totally new way.

Deploy innovative and user-friendly shopping and service processes with tailored functionality to optimize your sales and customer service—all around the world and across all touchpoints.

Choose from the packages below based on your specific requirements or download our detailed brochure on CaaS.

Commerce-as-a-Service – Price Packages

Ideal for companies requiring a powerful e-commerce solution to expand their digital business.

Ideal for companies requiring tailored functionality to expand their B2B sales.

Ideal for companies with complex omnichannel sales models or order processes.

Ideal for B2C and B2B companies requiring maximum flexibility and individuality.

Commerce-as-a-Service – Service Lines

Standard

Ideal for companies requiring standard service levels during regular business hours.
  • Included in CaaS Essential, Advanced, and Professional
  • Intershop Commerce Suite updates
  • Installation of updates, patches, and security updates
  • Custom maintenance windows
  • Response time for critical issues: 2 hours
  • Help desk with ticket system (Mon–Fri: 10:00–17:00)
  • Free access to support ticket system and Knowledge Center

Direct

Ideal for companies requiring direct access to our DevOps teams.
  • Intershop Commerce Suite updates
  • Installation of updates, patches, and security updates
  • Custom maintenance windows
  • Response time for critical issues: 60 minutes
  • Telephone help desk (Mon–Fri: 10:00–17:00)
  • Free access to support ticket system and Knowledge Center

Premium

For companies requiring 24x7 support with direct access to our DevOps and proactive services.
  • Intershop Commerce Suite updates
  • Installation of updates, patches, and security updates
  • Custom maintenance windows outside regular business hours
  • Response time for critical issues: 30 minutes
  • Telephone help desk (Mon–Fri: 10:00–17:00)
  • Free access to support ticket system and Knowledge Center
  • 24x7x365 emergency support hotline for critical faults
  • Productive support and DevOps management

Individual

Ideal for companies requiring services tailored to their specific business.
  • Support tailored to your individual requirements
  • DevOps customized for your company
  • Perfect service from a single source, as you need it

Commerce-as-a-Service – Features

= Included = Optional = Not included
Features and services
EssentialAdvancedProfessionalIndividual
Standard commerce features
Flexible modeling of your business models and sales structuresinininin
Multi-shop & multi-touchpointinininin
Internationalization and localizationinininin
Merchandizinginininin
Core commerce featuresinininin
Powerful on-site & product searchinininin
Dynamic navigation and categoriesinininin
Personalizationinininin
Flexible prices and price listsinininin
Promotionsinininin
Flexible payment methodsinininin
Customer profiles groups and segmentationinininin
Catalog and product data managementinininin
Web Content Management with WYSIWIG editorinininin
Standard B2B features
Gross and net pricesinininin
B2C and B2B customer typesinininin
Customer-specific catalogsinininin
Customer-specific price listsinininin
Management of multiple buyers per companyinininin
Advanced B2B features
Quotingnotinininin
Offer managementnotinininin
Master purchase agreementsnotinininin
Cost-center managementnotinininin
Budget managementnotinininin
Approval processesnotinininin
Order templatesnotinininin
B2B self-service centernotinininin
Flexible roles and rightsnotinininin
Custom purchasing limits per order or buyernotinininin
Quick order entrynotinininin
OCI punch-outnotinininin
Omnichannel order management features
Multichannel order capturenotinnotininin
Enterprise inventory visibilitynotinnotininin
Order routing & fulfillmentnotinnotininin
Order orchestrationnotinnotininin
Invoice-to-cash managementnotinnotininin
Advanced returns managementnotinnotininin
Extended after-order servicesnotinnotininin
Connectors
Intershop Dynamics 365 Connectoroptionaloptionaloptionaloptional
Payment service providersinininin
SLA & services
Standard serviceinininnotin
Professional direct serviceoptionaloptionaloptionalnotin
Premium serviceoptionaloptionaloptionalnotin
Custom servicenotinnotinnotinin
Custom license and operating modelsnotinnotinnotinin