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Intershop Commerce-as-a-Service

Focus on your core business and your customers.

Software-as-a-service e-commerce: Managed success by Intershop

Eliminate the hassle and stress of managing and operating your own e-commerce environment. Commerce-as-a-Service is the perfect fit for all companies that want to achieve success in e-commerce quickly, want agility and low-risk without having to build up their own resources. Learn more about the added value for your customers, partners, and employees in our CaaS brochure.

Commerce-as-a-Service – Price Packages

Ideal for companies requiring a powerful e-commerce solution to expand their digital business.

Ideal for companies requiring tailored functionality to expand their B2B sales.

Ideal for companies with complex omnichannel sales models or order processes.

Ideal for B2C and B2B companies requiring maximum flexibility and individuality.

Commerce-as-a-Service – Service Lines

Standard

Ideal for companies requiring standard service levels during regular business hours.
  • Included in CaaS Essential, Advanced, and Professional
  • Intershop Commerce Suite updates
  • Installation of updates, patches, and security updates
  • Custom maintenance windows
  • Response time for critical issues: 2 hours
  • Help desk with ticket system (Mon–Fri: 10:00–17:00)
  • Free access to support ticket system and Knowledge Center

Direct

Ideal for companies requiring direct access to our DevOps teams.
  • Intershop Commerce Suite updates
  • Installation of updates, patches, and security updates
  • Custom maintenance windows
  • Response time for critical issues: 60 minutes
  • Telephone help desk (Mon–Fri: 10:00–17:00)
  • Free access to support ticket system and Knowledge Center

Premium

For companies requiring 24x7 support with direct access to our DevOps and proactive services.
  • Intershop Commerce Suite updates
  • Installation of updates, patches, and security updates
  • Custom maintenance windows outside regular business hours
  • Response time for critical issues: 30 minutes
  • Telephone help desk (Mon–Fri: 10:00–17:00)
  • Free access to support ticket system and Knowledge Center
  • 24x7x365 emergency support hotline for critical faults
  • Productive support and DevOps management

Individual

Ideal for companies requiring services tailored to their specific business.
  • Support tailored to your individual requirements
  • DevOps customized for your company
  • Perfect service from a single source, as you need it

Commerce-as-a-Service – Features

= Included = Optional = Not included
Features and services
EssentialAdvancedProfessionalIndividual
Standard commerce features
Flexible modeling of your business models and sales structures
in
in
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Multi-shop & multi-touchpoint
in
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Internationalization and localization
in
in
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Merchandizing
in
in
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in
Core commerce features
in
in
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in
Powerful on-site & product search
in
in
in
in
Dynamic navigation and categories
in
in
in
in
Personalization
in
in
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in
Flexible prices and price lists
in
in
in
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Promotions
in
in
in
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Flexible payment methods
in
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Customer profiles groups and segmentation
in
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in
Catalog and product data management
in
in
in
in
Web Content Management with WYSIWIG editor
in
in
in
in
Standard B2B features
Gross and net prices
in
in
in
in
B2C and B2B customer types
in
in
in
in
Customer-specific catalogs and price lists
in
in
in
in
Management of multiple buyers per company
in
in
in
in
Advanced B2B features
Quoting and offer management
notin
in
in
in
Master purchase agreements
notin
in
in
in
Cost-center and budget management
notin
in
in
in
Approval processes
notin
in
in
in
Order templates
notin
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in
in
B2B self-service center
notin
in
in
in
Flexible roles and rights
notin
in
in
in
Custom purchasing limits per order or buyer
notin
in
in
in
Quick order entry
notin
in
in
in
OCI punch-out
notin
in
in
in
Omnichannel order management features
Multichannel order capture
notin
notin
in
in
Enterprise inventory visibility
notin
notin
in
in
Order routing & fulfillment
notin
notin
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in
Order orchestration
notin
notin
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in
Invoice-to-cash management
notin
notin
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in
Advanced returns management
notin
notin
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Extended after-order services
notin
notin
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in
Connectors
Intershop Dynamics 365 Connector
optional
optional
optional
optional
Payment service providers
in
in
in
in
SLA & services
Standard service
in
in
in
notin
Professional direct service
optional
optional
optional
notin
Premium service
optional
optional
optional
notin
Custom service
notin
notin
notin
in
Custom license and operating models
notin
notin
notin
in