Intershop Copilot: Your always-on AI sales agent
Intershop Copilot for Buyers is an AI sales and service assistant, guiding your customers to the right products, simplifying purchases, and offering clear, actionable support.
The AI advantage for personalized customer experiences
Intershop Copilot doesn’t just assist – it delivers measurable results tailored to the needs of B2B customers. Acting as an AI-powered purchasing and service assistant, Copilot simplifies product discovery with conversational AI, boosts sales through targeted recommendations powered by SPARQUE.AI, and enhances support by making scattered knowledge – whether in documents or individual expertise – easily accessible through intuitive tools like voice control and image recognition.
Help buyers find products or information by understanding problems they’re trying to solve.
Offer intuitive, personalized interactions that keep buyers engaged and coming back.
Suggest relevant products based on specific customer needs and challenges to upsell and cross-sell.
Provide 24/7 support for routine questions so your team can focus on issues that need human interventions.
Features that make Intershop Copilot for Buyers a game changer
Intershop Copilot for Buyers is equipped with a suite of intelligent tools designed to enhance product discovery, streamline purchasing, and deliver exceptional service support.
Conversational product discovery
Move beyond keyword searches with AI that understands problem-based queries and provides precise, relevant recommendations tailored to customer needs.
Enhanced service support
Provide customers with step-by-step guidance on maintenance, repairs, and compatibility, ensuring uptime and reliable service in critical B2B environments.
Streamlined ordering and reordering
Simplify procurement by reducing the time and effort needed to add products to the cart or let your customers reorder based on past purchases.
Image and voice-driven interactions
Offer intuitive tools like photo-based product identification and voice commands for hands-free, user-friendly shopping and support experiences.
Conversation-driven insights
Automatically analyze every customer interaction with generative AI to uncover common questions, challenges, and needs. Gain deep, actionable insights to refine processes and proactively address issues.
Seamless integration and customization
Configure Intershop Copilot for Buyers to perfectly fit your unique business processes, systems, and corporate identity.
Intershop Copilot for Buyers: See how your AI sales agent works
Enhance buyer experience with AI assistance
Intershop Copilot for Buyers simplifies the buying journey by acting as an AI-powered digital sales and service assistant. Embedded in your customer portal, mobile app, or website, it provides expert guidance to ensure a smooth and efficient buying experience.
Curious what Intershop Copilot can do for you and your customers?
Want to know how Intershop Copilot for Buyers can simplify product discovery, streamline orders, and enhance customer support? Reach out to Nils for expert advice and tailored insights.
