Intershop Customer Success

Together we achieve more! At Intershop, your success is what it's all about. We implement your ideas and proactively drive improvements for more revenue and happier customers.

Teaser visual: customer success

These customers already rely on Intershop's Customer Success team

Looking to quickly take your online business to the next level? Our expert team can get started right away and turn your ideas into reality. 

This is what Customer Success means at Intershop

Our team is available around the clock. We offer a customized experience, from strategy consulting to making new products available. We can optimize your promotions or add new functionality to your online shop! You can trust our:

  • Technical onboarding
    We bring your online shops live in your focus countries and markets.
  • Website management
    We keep your store up-to-date and ensure a perfect user experience with a choice of catalogs, promotions or product descriptions.
  • Increase in turnover
    We focus on your goals! Do you value increased sales more? Fewer returns? Customer acquisition? More self-management by your existing customers? No problem.
  • Single point of contact
    We provide you with a dedicated expert for your concerns - no matter what they are. We take care of it.
  • Personalization of your online shop
    If your customers need a very special function in the online portal which is not available by default, we will take care of it in a competent and experienced way. Our project management and development will make you savings on your personnel and training.
  • Code review
    Our staff provides optimization and quality assurance to your existing platform: from infrastructure analysis and configuration management to detailed analysis of software enhancements.
Intershop Logo

Do you want to expand your online business quickly and without a big investment?

Babett Albus
Your contact Babett Albus Head of Customer Success
Visual: Daniel Kaschula

"We operate 19 online shops through a central e-commerce platform. We need the power of an enterprise commerce solution for our international operations, but also the flexibility for our e-commerce teams to work locally in each of our emerging markets."

Daniel Kaschula Global Program Manager E-commerce at Miele

Customer support

Technical expertise: Intershop customer support

Our Customer Support team is available around the clock. . A phone call or an e-mail is all that it takes to solve a technical problem! 

 

 

What is so special about Intershop's customer support?

  • Teamwork
  • We live DevOps
  • We are where you are
  • More than just solving tickets
Support portal helps no matter where you are