Digital retail — that’s as individual as your customers
Today’s retail customers expect a cross-channel experience that is always personalized and relevant.
With Intershop, you can meet those expectations thanks to our multi-application framework. You can manage product data, catalogs, and web content centrally and share that data across all your channels, e.g., country-specific stores, brand shops, and partners. The result: consistent information across all touchpoints—from online shops and mobile apps to brick-and-mortar stores.
Intershop supports your cross-channel retail network:
Multi-shop and multi-client capability: use a single, centralized data source—no matter how many regions, markets, or touchpoints you integrate.
Intershop lets you control all touchpoints through a single back office—from offline stores, web shops, and mobile apps to voice commerce and the Internet of Things.
Comprehensive localization—including languages, time zones, currencies, and tax rates.
Customer account with order history and details, addresses, payment options, wish lists, notifications, and gift vouchers.
Connect customer accounts to every touchpoint via REST API as well as to CRM and other systems.
Use the Intershop order management system (OMS) to provide cross-channel order processes as part of a seamless omni-channel customer experience.
Our plans to grow the business internationally meant we had to switch from our in-house store solution to a platform that would meet our complex technical needs: stability, scalability, and fast international roll-out. And we’re convinced that Intershop is the best possible partner to help us achieve our ambitious goals.