Maximize your success with omnichannel e-commerce for retail

Offer your shoppers a seamless, personalized customer
experience on every channel: online, from a desktop or
mobile device, and in store.

retail in e-commerce

Connect with shoppers, anywhere and anytime, with omnichannel e-commerce for retail

Modern consumers jump between channels and expect the same great experience wherever they go. Our omnichannel e-commerce solution enables retailers to connect all their channels and offer a more personal approach.

Make interaction feel more natural

Create compelling interactions that flow smoothly from one channel to the next. Omnichannel e-commerce allows you to create a consistent, personalized experience across every touchpoint.

Screenshot: Omnichannel-Commerce
visual enrich the in-store experience

Enrich the off-line experience

Bring the best of the online shopping into stores to empower your sales team and boost customer satisfaction. Options like in-store tablets and apps, push notifications with stock updates, and VR product configuration enrich the in-store experience.

Improve your product offering

It’s easier than ever to customize and configure products online, and now you can offer the same flexibility in store. Intershop supports a huge range of product variations, as well as the ability to upsell and cross-sell.

visual Improve your product offering
visual mobile-first approach

Take a mobile-first approach

Consumers are leading the shift to a mobile-first world, and it’s time for organizations to do the same! Inspire your shoppers with web applications that deliver excellent page speed and an outstanding customer experience that increases conversions.

Visual: Daniel Kaschula

“We operate 18 online stores via one central e-commerce platform. We require the performance of an enterprise-grade commerce solution across our international operations but also need the flexibility that our e-commerce teams in emerging markets van manage this locally.”

Daniel Kaschula Global Program Manager E-commerce at Miele

Why is Intershop the perfect e-commerce platform for retail?

With 300+ customers worldwide, Intershop has the knowledge and experience to help you optimize and revolutionize your retail business. Our cloud-based e-commerce platform is a proven, future-ready foundation for companies who want to reach their full potential.

Our single, comprehensive  B2C e-commerce platform gives retailers the power to create a personalized mobile-first customer experience. The multi-application framework lets you centrally manage product data, catalogs, and web content and share data across all your channels -- from regional stores and brand shops to sales partners. Here are a few more benefits:

  • Support multi-shop, multi-client business models and a variety of organizational structures.
  • Manage  a very high number of products or transactions with ease, even at peak sales moments.
  • Get clear customer overviews, including  order history, address, payment  preferences, and wish lists.
  • Control every touchpoint through a single back-office system -- from physical stores and online shops to mobile apps, voice commerce, and IoT-enabled devices. Centrally manage product data, catalogs, and web content,  and share information across channels.
  • Adapt your content, catalog, recommendations, and pricing for different customers and audiences.
  • Make your digital order management processes more convenient with customer self-service options.

Superb, measurable results

Ready to drastically improve sales results? With the Intershop Commerce Platform, our retail clients see major revenue growth -- up to a third in just one year. Quickly integrating touchpoints and back-end systems makes all the difference.

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Want to learn how Intershop Commerce Management can transform your business?

Intershop is the leading choice for the world’s most successful B2B organizations. Get in touch with one of our specialists or book a demo to find out why.

Octavio Perales
YOUR CONTACT Octavio Perales Vice President of Delivery North America Phone