Maximize your success with omnichannel e-commerce for retail
Offer your shoppers a seamless, personalized customer
experience on every channel: online, from a desktop or
mobile device, and in store.
Connect with shoppers, anywhere and anytime, with omnichannel e-commerce for retail
Modern consumers jump between channels and expect the same great experience wherever they go. Our omnichannel e-commerce solution enables retailers to connect all their channels and offer a more personal approach.
Make interaction feel more natural
Create compelling interactions that flow smoothly from one channel to the next. Omnichannel e-commerce allows you to create a consistent, personalized experience across every touchpoint.
Enrich the off-line experience
Bring the best of the online shopping into stores to empower your sales team and boost customer satisfaction. Options like in-store tablets and apps, push notifications with stock updates, and VR product configuration enrich the in-store experience.
Improve your product offering
It’s easier than ever to customize and configure products online, and now you can offer the same flexibility in store. Intershop supports a huge range of product variations, as well as the ability to upsell and cross-sell.
Take a mobile-first approach
Consumers are leading the shift to a mobile-first world, and it’s time for organizations to do the same! Inspire your shoppers with web applications that deliver excellent page speed and an outstanding customer experience that increases conversions.
Customer experience: discover what our clients have to say
“Scalability, speed, and responsiveness are key factors to ensure fast-growing revenues and being able to roll out new channels and brands in new countries. Additionally, being able to control, monitor and report them centrally is a major benefit for us.”
“Intershop 7 is 100 percent what we were looking for – and we’re convinced that Intershop is the best possible partner to help us achieve our ambitious goals.”
“Intershop omnichannel commerce solution has been fundamental to Music Store’s international growth since 2006. Our international shops are responsible for a large portion of our total revenue.”
“The Intershop platform has been very good for us. It’s very stable and there have been no problems with downtime. It has also been good for marketing through multiple channels as you can customize everything.”
“We wanted to sell online because the customers are increasingly getting used to doing everything online. In their private life, they are accustomed to services as offered by Amazon and Zalando, and therefore begin to wonder why in the B2B environment they should still do everything in an old-fashioned way.”
“With Intershop, we have a flexible, highly scalable commerce platform in place that gives us maximum flexibility in implementing digital business models.”
Why is Intershop the perfect e-commerce platform for retail?
With 300+ customers worldwide, Intershop has the knowledge and experience to help you optimize and revolutionize your retail business. Our cloud-based e-commerce platform is a proven, future-ready foundation for companies who want to reach their full potential.
Our single, comprehensive B2C e-commerce platform gives retailers the power to create a personalized mobile-first customer experience. The multi-application framework lets you centrally manage product data, catalogs, and web content and share data across all your channels -- from regional stores and brand shops to sales partners. Here are a few more benefits:
- Support multi-shop, multi-client business models and a variety of organizational structures.
- Manage a very high number of products or transactions with ease, even at peak sales moments.
- Get clear customer overviews, including order history, address, payment preferences, and wish lists.
- Control every touchpoint through a single back-office system -- from physical stores and online shops to mobile apps, voice commerce, and IoT-enabled devices. Centrally manage product data, catalogs, and web content, and share information across channels.
- Adapt your content, catalog, recommendations, and pricing for different customers and audiences.
- Make your digital order management processes more convenient with customer self-service options.
Superb, measurable results
Ready to drastically improve sales results? With the Intershop Commerce Platform, our retail clients see major revenue growth -- up to a third in just one year. Quickly integrating touchpoints and back-end systems makes all the difference.
Real success stories from happy customers
A full omnichannel approach is a winning formula for Europe's largest online optician.
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After upgrading, customers benefit from an even more attractive shopping experience.
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High growth figures for years and undeterred continuation of an international expansion course.
Get inspired
Want to learn how Intershop Commerce Management can transform your business?
Intershop is the leading choice for the world’s most successful B2B organizations. Get in touch with one of our specialists or book a demo to find out why.
