Intershop Order Management
The Key to an Integrated Omni-Channel Commerce Strategy
Today’s consumers are increasingly adept at using multiple channels and technologies—it is they who now decide exactly when, where, and how they make a purchase. To meet these expectations, it is essential to amalgamate ordering processes across all available channels as part of a homogeneous yet flexible omni-channel solution.
Intershop’s order management system (OMS) enables fully integrated, omni-channel processing of incoming orders from many different sources.
Whether customers are shopping on a smartphone or in a brick-and-mortar store, you can always respond immediately to their individual needs—fulfilling the promise of a seamless experience across all available touchpoints.
Enterprise Inventory Visibility
Aggregated and comprehensive view of all inventory information at all internal and external (partner) storage locationsLearn more
Omni-Channel Order Capture
Ability to receive and process orders from multiple channels (web store, mobile devices, call centers, marketplaces, kiosk applications, brick-and-mortar stores)Learn more
Orchestration of all order processes over the entire lifecycle of an order; integration of order processes into company-specific proceduresLearn more
Order Routing and Fulfillment
Automation and optimization of order fulfillment across distributed storage locations; integration of offline stores into overall fulfillment strategyLearn more
Efficient processing of payments using modular invoice-to-cash functions for partially or fully automated approval, payment, and billing processesLearn more
After Order Services
Omni-channel transparency for all order-related information as well as extensive notification and self-service optionsLearn more
Extensive functionality for omni-channel returns management, enabling seamless integration with the corporate omni-channel strategyLearn more