Intershop looks back on successful financial year 2021 and remains on profitable growth track thanks to strengthened cloud business

  • Total revenues climb 7% to EUR 36.0 million (previous year: EUR 33.6 million)
  • Cloud revenues improve by a strong 51% to EUR 11.1 million; incoming cloud orders rise by 16% to EUR 18.3 million
  • Cloud ARR increase by 31% to EUR 12.2 million and net new ARR by 12% to EUR 2.8 million
  • Earnings before interest and taxes (EBIT) up by 25% to EUR 1.3 million (previous year: EUR 1.0 million)

Jena, 16 February 2022 – Intershop Communications AG (ISIN: DE000A254211), a global provider of B2B commerce solutions for the upper mid-market and wholesalers, increased its total consolidated revenues by 7% to EUR 36.0 million in the financial year 2021. In the fourth quarter, Intershop generated revenues of EUR 9.4 million and thus even exceeded the strong prior-year quarter (Q4 2020: EUR 9.3 million). Earnings before interest and taxes (EBIT) climbed 25% to approx. EUR 1.3 million in the full year 2021 (2020: EUR 1.0 million). As Intershop improved its performance across all quarters compared to the previous year, the company continued its trend of what are now eight profitable quarters in a row.

Cloud and subscription revenues increased by 51% to EUR 11.1 million in the reporting period (2020: EUR 7.3 million). This means that Intershop is growing much faster than the global B2B e-commerce market as a whole (average growth of 19% p.a.). Incoming cloud orders (new and existing customers) totaled EUR 18.3 million in the full year 2021, which represented an increase of 16% (2020: EUR 15.8 million). Cloud ARR (annual recurring revenues) were up by 31% on the previous year to EUR 12.2 million (2020: EUR 9.3 million). Net new ARR improved from EUR 2.6 million to EUR 2.8 million.

As the company continued to focus its activities on the cloud business, license revenues declined as expected from EUR 4.2 million to EUR 2.3 million. Maintenance revenues decreased by 5% to EUR 7.6 million (2020: EUR 8.0 million). By contrast, service revenues improved by 7% to EUR 15.1 million (2020: EUR 14.1 million), benefiting from recovery effects in FY 2021 following a temporary drop in revenues caused by delayed and postponed projects, especially in the second and third quarter of 2020.

In the financial year 2021, Intershop grew its gross profit on revenues by 11% to EUR 17.4 million (2020: EUR 15.7 million). The gross margin improved by one percentage point to 48%. Operating expenses increased by 10% to EUR 16.1 million. This was mainly due to higher spending on research and development as the company increased its investments in the cloud platform. Total R&D expenses amounted to EUR 5.7 million (2020: EUR 3.8 million). At EUR 7.7 million, marketing and selling expenses remained at the prior year level. General administrative expenses rose from EUR 3.1 million to EUR 3.3 million.

Earnings before interest and increased by 25% to approx. 1.3 million (2020: EUR 1.0 million). Consequently, the EBIT margin climbed to 4% (2020: 3%). Earnings before interest, taxes, depreciation and amortization (EBITDA) declined slightly to EUR 4.4 million (2020: EUR 4.5 million). Earnings after taxes remained unchanged at the previous year’s EUR 0.8 million, which corresponded to earnings per share of EUR 0.06.

As of 31 December 2021, the Intershop Group’s total assets amounted to EUR 39.6 million, up by 35% on the prior year reporting date. This is due to the capitalization of the right of use under IFRS 16 for the lease of the new premises in conjunction with the relocation of the company’s headquarters in Jena. Due to the positive result for the year, equity capital improved by 5% to EUR 17.4 million. As total assets increased, the equity ratio declined from 56% to 44% as of the end of 2021. Cash and cash equivalents increased by 5% to EUR 12.2 million (31 December 2020: EUR 11.6 million. At EUR 4.6 million, cash flow from operations remained clearly positive in the reporting period (2020: EUR 4.7 million). As of the end of 2021, Intershop employed a total of 288 people worldwide (previous year: 299).

“We are very pleased that we were able to reach all the targets we had set ourselves for 2021 in a dynamic environment,” said Markus Klahn, CEO of Intershop Communications AG. “Intershop continued to grow, aggressively expanded its cloud business and has remained profitable for eight quarters in a row. Looking at what remains an attractive market environment, our new high-performance platform generation and a strong new customer pipeline, we are convinced that we will be able to reach our growth targets for 2022 and that the capital market will become even more aware of the Intershop story.”

On balance, Intershop expects incoming cloud orders to rise by about 20% as well as a 10% increase in net new ARR for FY 2022. With revenues growing by about 10%, a positive operating result (EBIT) of at least EUR 1.0 million is projected.

The full consolidated financial statements will be published in mid-March 2022. All financials in this press release are provisional, pending completion of the statutory audit.

Financial tables 2021

About Intershop

Intershop (founded in Germany 1992; Prime Standard: ISHA) enables the world’s leading manufacturers and wholesalers to digitalize, transform, and boost their businesses. Our e-commerce platform and cloud-based technology give B2B companies the power to establish and expand their digital presence, improve customer experience, and increase online revenue. With 30 years experience and a global presence, we help our 300+ clients turn products into profits, customers into business partners, and transactions into lasting relationships.

Intershop is built to boost your business. Learn more at


This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

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Mercedes Zaremba
Mercedes Celine Zaremba Corporate Communications Manager Phone