Intern / Working Student (m/f/d) in Customer Success Management, Focus on Analysis and Reporting
We are Intershop - We're built to boost your business!
As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.
If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today!
Your mission
Join Intershop Communications AG as an intern or working student in the Customer Success Management department, focusing on analysis and reporting. This role offers you the opportunity to support our customer success initiatives by analyzing data and generating insights to enhance customer satisfaction and retention.
Responsibilities:
- Analyze customer data to identify trends and insights that can improve customer success strategies.
- Develop and maintain reports to track key performance indicators (KPIs) related to customer success.
- Collaborate with the customer success team to implement data-driven improvements.
- Assist in preparing presentations and reports for internal and external stakeholders.
Your profile
- Currently studying Business Administration, Data Science, or a related field.
- Strong analytical skills and experience with data analysis tools (e.g., Excel, Power BI).
- Good communication skills in English or German (at least B1 level).
- Ability to work independently and as part of a team.
- Interest in customer success and data-driven decision-making.
Our offer
- Opportunities to work on real-world projects and learn from experienced professionals.
- A supportive learning environment with a dedicated mentor.
- Flexible working hours and a modern workplace.
- Free beverages, fresh fruit, and a supportive company culture.
- Prospects for a career at Intershop after graduation.
