Intershop dominates in key category of 2023 Paradigm B2B Combine Analyst Report

  • Offering exceeds last year's analyst evaluations and substantiates strong focus on B2B Commerce
  • Awarded medals in 11 out of 12 categories, including five golds
  • Significant development and pioneering role in Site Search category
  • Customers cited in the report note their appreciation of Intershop’s exceptional performance in complex B2B use cases

Jena, Germany, July 20, 2023 – Andy Hoar, former Forrester Sr. Analyst and one of the world's leading authorities on B2B commerce and strategy, attests in his report "The Paradigm B2B Combine" (Enterprise Edition) that Intershop Commerce Management is an industrial-strength and extensively-featured commerce platform with strong AI-enabled search capabilities.

In total, Intershop was awarded 11 out of 12 possible medals, exceeding last year’s analyst evaluation. Gold was earned in these enterprise categories: Customer Service & Support, Total Cost of Ownership, Promotions Management, Site Search, and Transaction Management. A particularly strong development compared to the previous year was seen in the critical Site Search category.

Customers cited in the report consider Intershop to be a very cost-effective platform that delivers on complex B2B use cases while being "stable" and "rock solid." The report also acknowledges the company’s strong industry focus: "Intershop Commerce Management is particularly well-suited for enterprise B2B companies looking for a cost-effective, industrial-strength B2B eCommerce solution with especially robust pricing, promotions, and search capability that can be customized for particularly complex scenarios."

The Paradigm B2B Combine Report is a global, independent analyst report. It applies a robust scoring methodology to evaluate all vendors on a scale of one to five across 38 detailed and weighted criteria. Medals are awarded based on composite scores in 12 key categories.  Market feedback, obtained directly from vendor partners and clients, gives special weight to the "voice of the customer." This Combine methodology is specifically designed to help B2B decision-makers identify and select the most suitable e-commerce solution for their business.  

Markus Klahn, CEO of Intershop: "I am delighted that we have been recognized for the fourth time in a row in the Paradigm B2B Combine Report. Compared to last year, we achieved yet another medal and were the only vendor receiving Gold in the Site Search category. I’m especially proud of this as it reinforces the significance of our decision to integrate AI-powered personalization to our Intershop Commerce Platform, and the value it has for our customers."

Download a free copy of the report here.

About Intershop

Intershop (founded in Germany 1992; Prime Standard: ISHA) enables the world’s leading manufacturers and wholesalers to digitalize, transform, and boost their businesses. Our e-commerce platform and cloud-based technology give B2B companies the power to establish and expand their digital presence, improve customer experience, and increase online revenue. With 30 years experience and a global presence, we help our 300+ clients turn products into profits, customers into business partners, and transactions into lasting relationships.

Intershop is built to boost your business. Learn more at


This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

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