The Copilot for Merchants is an AI-powered assistant and the central user interface for managing daily commerce operations within the Intershop Commerce Platform. It enables users to interact with the system using natural language and to control a growing set of AI agents that can execute tasks across the platform.
By combining conversational interaction with direct access to platform functionality, the Copilot allows users to initiate and complete complex tasks more efficiently. It reduces the need to navigate complex backoffice interfaces and supports the automation of operational processes, enabling users to focus on higher-value activities such as customer engagement, strategy, and business growth.
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Feature |
Description |
|---|---|
|
Conversational User Interface |
Provides a chat-based interface to interact with Intershop Commerce Management using natural-language prompts. |
|
MCP-Based Platform Access and Commerce Operations |
Connects to Intershop Commerce Management via MCP-based access to platform APIs and executes operations directly on commerce data, configurations, and platform functions, including tasks such as promotion management and product data management. |
|
Agent Orchestration and Extensibility |
Acts as the central framework for invoking, coordinating, and extending AI agents for domain-specific tasks. |
|
Starter Prompts |
Provides predefined prompts to help users quickly initiate common tasks and workflows. |
|
Chat History and Search |
Stores previous conversations and allows users to search and revisit chats by title. |
|
Notifications |
Provides notifications about task status, updates, and completed operations, and enables agents to proactively inform users about relevant events or insights, such as changes in competitor activities. |
|
Voice Input |
Supports voice-based input (dictation) for interacting with the Copilot. |
