Boost your revenue throughout the customer journey with e-commerce for manufacturing

Offer a better experience to all your customers,
from the first purchase to after-sales service,
and increase your customer lifetime value.

e-commerce for manufacturer
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Impress your direct and indirect customers with an e-commerce approach to manufacturing sales

As your customers and partners transition to a digital world, they expect a frictionless buying experience on every channel. From product discovery and initial purchase to after sales service, Intershop’s e-commerce platform for manufacturing allows you to create the ideal customer journey.

Quickly create new opportunities

Entering a new region or adding a sales channel is a time-consuming task. Our wide variety of out-of-the-box capabilities allow you to quickly create sleek, responsive stores and take advantage of new markets and opportunities.  

Screenshot: Create new market opportunities
Screenshot: Reduce customers downtime

Reduce your customers' downtime

Downtime is an expensive proposition! Support equipment owners and all your customers with customized portals that put essential information and self-service at their fingertips -- from quotes and repair guides to recommended parts.

Offer every customer a frictionless experience

Take advantage of our experience management capabilities to deliver  a frictionless buying experience. On-site, via desktop and mobile, you can provide an intuitive, familiar experience that buyers know and trust.

Screenshot: Offer customer frictionless experience
Screenshot: sell complex products online

Make it easier for buyers to find your products

Stand out from your competition on digital catalogs with hundreds of thousands of products. Buyers are more likely to purchase the products they find first -- even high-priced, highly configurable ones like machines with accessories.

Visual: Inge Rapold

“Specialist retailers now research and order their required products at a time that they choose themselves. This is how we increase customer satisfaction.”

Inge Rappold Head of Marketing Communications at Elero

Discover why Intershop is the ideal e-commerce platform for manufacturing

With 300+ B2B customers worldwide, Intershop has the knowledge and experience to help you digitally transform and optimize your manufacturing business. Our cloud-based e-commerce platform is a proven, future-ready foundation for companies who want to reach their full potential.

We give manufacturers the power to achieve their sales goals and offer a personalized customer experience from a single, comprehensive e-commerce platform. Here are just a few of the benefits:

  • Adapt to any business model and organizational structure.
  • Boost conversion rates with a high-end, consumer-like experience that turns visitors into buyers.
  • Use customer portals to support the full customer life cycle and increase retention.
  • Capture markets untapped by dealers with limitless expansion possibilities.
  • Extends brand(s) consistently across direct and indirect digital sales channels.
  • Support your field sales on-site with time-saving workforce apps.
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Forrester calls Intershop a 'Strong Performer'

We’re proud to be recognized for our achievements! For over 10 years, Intershop has come out on top when compared to other B2B e-commerce platforms. But don’t take our word for it – see what Forrester has to say.

"Intershop is best for manufacturing companies that offer customer portals for aftermarket sales and service for heavy industrial equipment.”

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Want to learn how Intershop Commerce Management can transform your business?

Intershop is the leading choice for the world’s most successful B2B organizations. Get in touch with one of our specialists or book a demo to find out why.

Octavio Perales
Octavio Perales
Director of Digital Solutions Phone