Omni-channel commerce—more than a shop system
Your customers expect a seamless brand experience across all your online and offline channels—including third-party marketplaces like Amazon and eBay. With Intershop, you can provide that experience throughout all touchpoints and markets, e.g., by creating a single global inventory and intelligently orchestrating your order processes. Not only do you cut costs, you also add more value.
Choose Intershop omni-channel commerce:
Give your customers and staff a complete overview of inventory and availability across all channels—for all your locations and always in real time.
Orchestrate all processes over the entire lifecycle of an order, while accommodating your company’s specific process structures.
Optimize your process costs using intelligent order processes and fulfill every order exactly in accordance with your customer’s requirements.
Process payments efficiently using modular invoice-to-cash functionality for partially or fully automated approval, payment, and billing processes.
Process returns quickly and effectively with end-to-end returns processes and efficient interaction between all parties and systems involved in the return process.
Intershop order management system
The key to successful omni-channel commerce: intelligent orchestration of your order processes.
We work together with a number of partners in this respect, with Intershop handling the commerce platform and the OMS. We made a deliberate choice to have the same supplier deal with both of them, as the online shop is our face while the OMS is our brain.