Cloud Operations Cloud Operations

Senior Application Support Engineer (m/f/d)

Jena Senior

We are Intershop - We're built to boost your business!

As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.

If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today!

Your mission

  • Analysis of problems in complex environments of Intershop platform customers at the application level
  • Evaluation of application operating logs
  • Analysis of runtime behavior (use of resources, determination of bottlenecks)
  • Direct communication with the customers
  • Support and evaluation of performance tests
  • Documentation of optimization options found
  • Working with teams to develop the product, the customer-specific adaptations and customer

Your profile

  • You are communicative and value good customer contact
  • You have a good technical understanding of current web technologies
  • Preparing and displaying error patterns and explaining the functionality of applications or processes is easy for you
  • You have analytical skills for application problems when using the monitoring system and existing log data
  • You have experience in handling, setting up and optimizing monitoring solutions
  • You have already gained support experience in the environment for setting up and operating e-commerce applications
  • Ideally, you have experience with the Intershop products Commerce Management and Order Management
  • Good written and spoken German and English skills complete your profile

What we offer...

challenging tasks
Varied and challenging tasks:

With more than 300 customers, a global network of partners and an international team, you won't get bored easily.

Personal and professional development:

From table football to training, coffee to coaching—Intershop is the place to grow.

Work in other countries and on international projects:

San Francisco, Jena, Melbourne: the world of e-commerce is truly global. You’ll find us wherever our expertise is needed—and wherever you want to work.

A motivated and highly qualified team:

We value results. Our 300-strong staff shares a single goal: to be the best—together. You can only benefit from our 25+ years of e-commerce experience.

Flat hierarchies and an open business culture:

We need strong personalities, not cubicle clones. Our senior staff members see themselves as coaches, not captains. We  set the course for the future together.

Cutting-edge technologies and market-leading products:

Our products and services are the backbone of modern online commerce. Be a part of our story!

We are looking forward to your application! By the way, if you do not yet meet all the criteria, just talk to me, we will surely find a way together.

Lisa Briesner
Your contact Lisa Briesner Manager Human Resources Phone

Apply now!

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