Customer Success        Customer Success

Customer Success Manager (m/f/d)

Homeoffice Senior

We are Intershop - We're built to boost your business!

As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.

If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today!

Your mission

You accompany our international customers of the Intershop Commerce Platform (Cloud) from technical onboarding after conclusion of the contract over the entire customer lifecycle as a dedicated contact person in order to ensure customer success. You will advise our customers on the optimal use of their Intershop solution and, thanks to your technical understanding, also coordinate individual solution approaches, which are then implemented and operated by our DevOps and ​Online ​Business ​Management teams or partners. With a good overview of the capabilities of the Intershop solutions and best practices of our B2B customers, you can outline optimization approaches for your customers in order to make them even more successful. You will identify potential for optimizing the business model and the online shops with the active support of our sales solution experts, account and online business managers. You get customer feedback as part of customer retention management and with the support of our marketing team in order to initiate measures to improve Intershop customer lifecycle management. As the mouthpiece of your customers, you represent their requirements and wishes to product management and implementation teams and establish lasting and long-term customer relationships. You communicate and present authentically, convincingly and in a way that is appropriate for the target group, and you always remain level-headed in the event of an escalation.

Your profile

  • Degree in business administration, computer science or business informatics or a comparable training. 
  • Well-founded experience in the e-commerce sector - on the customer, agency or manufacturer side - paired with a great interest in cloud and SaaS solutions. 
  • Excellent understanding of procedural work in the field of digital products or experience in project business. 
  • Experience in technical project management and in using project management tools is an advantage. Because in your role as Customer Success Manager (m/f/d) you coordinate all those involved who work on the various customer projects: implementation partners, customers and colleagues. 
  • If you have already actively were in charge of customers, you have a high level of communication skills and you have a very good feeling for B2B customers, then this job fits to you! Because in this way you will also build up and expand long-term customer relationships with us that are characterized by trust. 
  • Good written and spoken German and English.

What we offer...

challenging tasks
Varied and challenging tasks:

With more than 300 customers, a global network of partners and an international team, you won't get bored easily.

Personal and professional development:

From table football to training, coffee to coaching—Intershop is the place to grow.

Work in other countries and on international projects:

San Francisco, Jena, Melbourne: the world of e-commerce is truly global. You’ll find us wherever our expertise is needed—and wherever you want to work.

A motivated and highly qualified team:

We value results. Our 300-strong staff shares a single goal: to be the best—together. You can only benefit from our 30+ years of e-commerce experience.

Flat hierarchies and an open business culture:

We need strong personalities, not cubicle clones. Our senior staff members see themselves as coaches, not captains. We  set the course for the future together.

Cutting-edge technologies and market-leading products:

Our products and services are the backbone of modern online commerce. Be a part of our story!

We are looking forward to your application! By the way, if you do not yet meet all the criteria, just talk to me, we will surely find a way together.

Your contact Melanie Albert HR Generalist Phone

Apply now!

Files with special characters ()+*?<>\/| in the name cannot be processed. You can recognise a successful transmission of the file by the fact that it appears above the "Upload a file" button.
Consent to data processing*