Intershop customer support

Optimize the uptime of your Intershop commerce platform or find solutions for technical issues.
Our team of experts will be happy to support you!

solution for technical issues in e-commerce

The Intershop Customer Support is there for you!

Our Customer Suppor Team ensures that your Intershop Commerce Platform always operates at peak performance. We aim to help you achieve sustained business success and growth.

  • A strong team of ISO certified Intershop experts
    is dealing with your issue, not external service providers.

  • Support & Development work hand in hand
    to provide our customers regular maintenance releases and source code updates. Intershop maintains close collaboration.

  • Our teams in Europe and the USA
    are ready to assist you by email or phone. We’re also available 24/7 for emergencies.

  • Beyond support fixes,
    ourteam also has extensive experience in optimizing systems. Contact us for details!

A perfect match: Our support agreements

Our support agreements are the perfect fit for your business needs and requirements. Choose among three packages that have proven their value to customers and partners over the years.

Maintenance Support

Covers Intershop on one production system and also on a development system.

All essential features, including:

  • Support via phone or email
  • Access to support website & knowledge base
  • 3 contact persons
  • Product updates (patches, hotfixes)
  • Support newsletter: TechTalk
  • Response time within 8 business hours
  • Basic reports: Intershop Commerce Insight
Get a quote
Maintenance Support Plus

You have grown rapidly and need additional resources to strengthen your position.

All essential features, plus:

  • Faster response times (e.g. response time within 1 business hour)
  • Emergency support (24/7)
  • 5 contact persons
  • Extended reports: Intershop Commerce Insight
Get a quote
Partner
Support

As part of the partner agreement, all partners enjoy access to customer support.

Exclusively for Intershop partners:

  • Support via phone or email
  • Access to support website & knowledge base
  • Unlimited contact persons
  • Product updates (patches, hotfixes)
  • Support newsletter: TechTalk
  • Response time within 2 business days
Get a quote

Do you have questions about our support agreements?

We are happy to advise you on a support agreement tailored to your needs.

Andy Stephan
Your contact Andy Stephan Director Customer Support Phone

Everything in one place: The support portal

Help is just a click away: The support portal is the central point of contact for our service offerings. It comprises:

  • Knowledge Base
  • Product calendar
  • Agreement data sheet
  • Support tickets
Support portal helps no matter where you are

Support center

How to reach us at any time.

Support center Europe

Intershop Communications AG
Steinweg 10
07743 Jena, Germany

Tel.: +49 3641 50-1600
(Mon–Fri, 9:00 a.m. to 6:00 p.m. CET)

E-mail support (24/7)
Support center
USA

Intershop Communications Inc.
461 2nd Street, Suite 151
San Francisco, CA 94107, USA

Tel.: +1 415 844-3730
(Mon–Fri, 8:00 a.m. to 6:00 p.m. PST)

E-mail support (24/7)

Our support is certified

The Intershop Customer Support Team has been certified to DIN EN ISO 9001:2015 since August 2003.

 

Find out what ISO 9001 means for you as a customer on our support portal.

Intershop support certificate