Optimize the uptime of your Intershop commerce platform or find solutions for technical issues.
Our team of experts will be happy to support you!
Our Customer Suppor Team ensures that your Intershop Commerce Platform always operates at peak performance. We aim to help you achieve sustained business success and growth.
Our support agreements are the perfect fit for your business needs and requirements. Choose among three packages that have proven their value to customers and partners over the years.
Covers Intershop on one production system and also on a development system.
All essential features, including:
You have grown rapidly and need additional resources to strengthen your position.
All essential features, plus:
As part of the partner agreement, all partners enjoy access to customer support.
Exclusively for Intershop partners:
We are happy to advise you on a support agreement tailored to your needs.
Help is just a click away: The support portal is the central point of contact for our service offerings. It comprises:
How to reach us at any time.
Intershop Communications AG
07743 Jena, Germany
Tel.: +49 3641 50-1600
(Mon–Fri, 9:00 a.m. to 6:00 p.m. CET)
Intershop Communications Inc.
461 2nd Street, Suite 151
San Francisco, CA 94107, USA
Tel.: +1 415 844-3730
(Mon–Fri, 8:00 a.m. to 6:00 p.m. PST)
The Intershop Customer Support Team has been certified to DIN EN ISO 9001:2015 since August 2003.
Find out what ISO 9001 means for you as a customer on our support portal.