Launched in November 2018, the www.shipsupport.com platform is one of the most ambitious and fastest growing scale-ups in the global maritime industry. Running on Intershop technology shipsupport.com reached an important milestone after just one year: it is now possible to order more than 1 million spare parts via the commerce platform. In addition to contracting more than 40 partner suppliers, ShipSupport is investing significantly in improving the online customer experience and issues that are important to managing the explosive growth.
"The team is justifiably proud that within a year we can celebrate that ShipSupport has become the one-stop shop for all maritime spare parts,” says Maaike de Rover, Managing Director and founder of ShipSupport. "We live in a world where our customers need the best products quickly. That's what ShipSupport is all about; simple online ordering, offering transparent prices and delivery times, logistic services that enable us to deliver worldwide and services that put our customers first".
In addition, ShipSupport significantly simplifies the supply chains. That's why many international companies already count themselves among their customers. "Continuous pursuit of suppliers and quotations cost ship owners, contractors and (repair) yards unnecessarily much time and does not contribute to their core activities". Bart Joon, ShipSupport's Director of Commerce, continues: "In addition to the web shop, we can also facilitate contracts between parties on ShipSupport, enabling companies with multiple partners to do business on a single platform. And with our MyFleet functionality, we offer ship owners a tailor-made product catalog for their ships."
However, ShipSupport's ambition does not stop here. "Digitization is also playing an increasingly important role in the maritime world and offers opportunities to serve our customers even better. The further development of the platform is therefore of great importance", says Maaike de Rover. "Companies from all over the world buy parts on ShipSupport.com and we work hard every day to further improve their online experience. The fact that we can offer more than 1 million products is a great achievement, but we strive to be able to offer our customers all the parts of any type of ship in the world."
ShipSupport is a Netherlands-based corporate scale-up, powered by Royal IHC. Following their customer’s need for a transparent eCommerce platform, IHC joined forces with its network of trusted global suppliers to create a new kind of experience for their clients in the maritime industry. It builds on the gathered knowledge and a robust global network of trusted associates. The efforts resulted in a new kind of business founded on transparency and long-lasting collaborations. ShipSupport isn’t just a place to order spare parts and services, but an online hub where like-minded individuals can share their knowledge, experience and help each other to get the best out of their vessels and equipment.
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISHA) is an independent, internationally leading provider of omnichannel commerce solutions. The latter are available as cloud-based commerce-as-a-service solutions or as licensed models and combine the expertise from over 25 years of software development for online commerce. Upon request, Intershop orchestrates the entire omnichannel commerce process chain – from the design of online channels to the implementation of software to fulfillment. Around the globe more than 300 enterprise customers run Intershop solutions. Customers include large corporations such as HP, BMW, Würth and Deutsche Telekom as well as medium-sized enterprises. Intershop operates in Europe, the USA and the Asia-Pacific region.
This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.