Jena, Helsinki, 6 March 2018 – Finnish state owned monopoly for retailing alcoholic drinks, Alko, was announced Digital Leader of Nordics brands in e-commerce. Additionally, the Intershop-based web shop was granted more top positions for the industry sectors “food retail” and “e-commerce” in Finland.
In comparison to other Finnish brands, Alko’s web shop offers dedicated product information, relevant pictures and adjoining data to the catalogs in the most appealing way. Basic but crisp e-commerce functionality resulted in superior customer satisfaction. A wish list, a detailed shopping basket, a real-time chat service and feedback form have proved to be beneficial to sell alcoholic products in a challenging environment of government regulations.
The shop was already awarded “IT project of the Year 2017” for its omnichannel initiative. Paula Kujansivu, Vice President, Online and Supply Chain at Alko Oy: “We see our customers appreciating our offering well in our daily business and we will improve the online shopping experience based on our customers’ feedback. Getting it acknowledged also by standards of sophisticated scale is additionally motivating for us in terms of exceeding those expectations.”
Axel Köhler, COO at Intershop, adds: “A state-of-the-art technology, combined with skilled implementation talents, resulted in a successful e-commerce business. Intershop´s software is built to deliver exactly this.”
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISH2) is an independent, internationally leading provider of omnichannel commerce solutions. The latter are available as cloud-based commerce-as-a-service solutions or as licensed models and combine the expertise from over 25 years of software development for online commerce. Upon request, Intershop orchestrates the entire omnichannel commerce process chain – from the design of online channels to the implementation of software to fulfillment. Around the globe more than 300 enterprise customers run Intershop solutions Customers include large corporations such as HP, BMW, Würth and Deutsche Telekom as well as medium-sized enterprises. Intershop operates in Europe, the USA and the Asia-Pacific region.
This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.