Intershop Commerce Suite
With Intershop Commerce Suite, you can showcase your brands online; open up new target groups, channels, and markets, or digitize every aspect of your sales processes.
This all-in-one package features Commerce Management, Order Management (OMS), Product Information Management (PIM), and Experience Management (EX)—which includes everything you need to create a personalized shopping experience.
Intershop Commerce Suite is a multi-client solution you can use to create digital marketing concepts for diverse business models (B2B, B2C, B2B2X), sales channels, and touchpoints.
One of the first vendors in the B2B e-commerce space, Intershop has spent years honing its platform’s feature set and building impressive functionality into its out-of-the-box offering. Intershop Commerce Suite offers functionality that not only rivals but in some cases bests its enterprise class Java-based competitors.
Forrester
Who is Intershop for?
Start-ups
“The Intershop platform fulfils our need for an innovative yet cost-effective solution that is flexible and scalable enough to help drive our future growth. We also appreciate the incredibly short project timeframe, which helped to enable our rapid market launch.”
FLORIS JAN CUYPERS, FOUNDER AND MANAGING DIRECTOR OF ZAMRO
SMEs
„The ability to scale globally is a major priority for our company. The internationalization options and subscription functionality in Intershop Commerce Management B2X are a perfect fit with our business and marketing strategy.“
PEYMAN PAKZAD, SENIOR DIGITAL MANAGER INTERNATIONAL AT BRITA
Global corporations
"We opted for a solution that is affordable and easy to use. The modular structure of the Intershop platform allows us to extend the online functionality as required—without the expense of reconfiguring the software solution."
DANIEL KASCHULA, GLOBAL PROGRAM MANAGER E-COMMERCE AT MIELE
Intershop Commerce Suite – The End-to-End Digital Commerce Solution
Commerce Management
The digital engine for your online business—core commerce functionality for all sales channels and on all touchpoints.
- Advanced shopping cart and order functionality makes the purchase process easier for all touchpoints.
- Diverse pricing and discount options: provide your customers with personalized offers at any time.
- Promotion and campaign management for personalized incentives across all touchpoints.
Experience Management
Tailored offers and personalized content for your customers—across all touchpoints.
- Create your own new and exciting shopping environments easily and intuitively with Design View (WYSIWYG editor).
- Integrated A/B testing shows you if new page layouts, content, promotions, and pricing meet customers’ needs and expectations.
- Using our extensive templates, you can create personalized content and impactful campaigns quickly and conveniently.
Product Information Management
Specially developed for the demands of digital commerce—our solution enables you to create a seamless shopping experience with consistent product data across all digital touchpoints.
- Control and manage your catalogs and product data for all digital channels from a single location.
- Use our approval workflows and validation rules to optimize your content processes and product data quality.
- Maintain and manage structured and unstructured product information to create powerful product descriptions.
Omni Channel Order Management
Combine your warehouse locations, offline stores, service centers, suppliers, distribution channels, and back-office or partner systems to create a powerful, coherent, and flexible omni-channel e-commerce solution.
- Meet customer needs across every channel and combine your inventories into a single resource.
- Orchestrate your omni-channel order processes and let customers decide how, when, and where they receive their goods.
- Save time and money by automating complex order and return processes.
Extended Functionality for B2B Commerce
A B2B e-commerce solution comprises much more than just an online store. Its primary role is to build your relationship with your customers. Use it to offer digital added value, comfort, and service in ways you never imagined before.
- personalized e-procurement processes
Enable business customers to manage their own company profile; control company-wide or departmental budgets, cost centers, and approval policies; and integrate your catalog via OCI. - inquiries and quotes
Enable business customers to request or negotiate special pricing or special terms and conditions online. - personalized communications with your business customers
Personalize your business customer experience with tailored content, product recommendations, price lists, special offers, master agreements, and discounts. - fast access to key information
Central customer account with user, account, and contract information; current and past orders; approved quotes; invoices; and budget management. - performance
Hundreds of thousands of products, orders with hundreds of items, and thousands of price lists—Intershop Commerce Suite has the power you need.
More Power for Your Business
Intershop Commerce Suite empowers your company to implement digital commerce and digitization projects quickly and easily. Across all departments your business and IT teams benefit from Intershop: Intershop for management, for sales and marketing, for e-commerce and customer service.
Executive Management Team
Our solution adapts flexibly to your specific business and distribution models as well as your international organizational structures. With our multistore concept, you can serve multiple markets and target groups from a single source and easily implement separate product portfolios, support diverse target groups, and realize multiple internationalization and localization strategies.
Marketing
Reach your target audience with personalized content and relevant messaging. Plan effective campaigns and use Design View to produce new landing pages quickly and easily. Create new customer segments, promotions, personalized offers, product bundles, recommendations, and content with maximum ease—all tailored to your specific target groups.
E-Commerce
Create the perfect shopping and service experience at every stage of the customer journey and use our solution to take your digital business further. Boost conversion rates and customer satisfaction with compelling shopping environments and efficient purchase processes. Impress your customers with sophisticated self-service functions, while improving the efficiency of day-to-day tasks.
IT and Technology
With our managed micro-services architecture and RESTful Synaptic Commerce APIs, you’re ideally equipped for the next generation of digital commerce. Intershop combines the best of two worlds: comprehensive and sophisticated best-practice functionality, plus our flexible micro-services architecture and cloud-first approach. This is our guarantee for flexible development, rapid deployment, and seamless scalability even at peak loads.
Sales
Intershop Commerce Suite is the ideal complement for your sales and field service organizations. Orders are aggregated from all channels in a single 360-degree profile, thereby allowing you to leverage additional sales opportunities. With support for master purchase agreements, budget and cost center management, and individual negotiations, your customers have greater freedom when designing their digital procurement processes. They also benefit from 24/7 online access to you and your sales staff.
Customer Service
One-on-one advice and order entry via chat, e-mail, and phone; online co-browsing; and a digital customer portal with tailored information and self-service features—Intershop Commerce Suite gives you the tools you need for the kind of efficient, personalized service that today’s customers expect. Guide your customers through your products and services, help them edit their shopping carts, and take orders by phone.
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