Intershop Customer Support

You can count on Intershop Support to help you solve small or complex issues in your day to day work. We are available 24/7 to ensure a long-term success of your commerce solution.

Support facts:


  • No outsourcing
  • Personalized support
  • 30 engineers including subject matter experts, escalation manager, and technical writer


  • Direct access to RnD
  • Ability to quickly deliver custom fixes for standard software
  • Source code maintenance
  • Regular software release cycle


  • In your timezone: teams in Europe and US
  • Phone and e-mail access directly to technicians
  • 24/7 emergency support


  • Trouble shooting
  • Run time and performance issues
  • System optimization
  • Individual services

Intershop Customer Support

Andy Stephan

Director Customer Support

Phone: +49 3641 50-1600