Order Orchestration Manage Order Lifecycles Across Multiple Systems

Greater efficiency and lower costs thanks to optimized business processes

Transparency and flexibility for cross-system order processes

Fewer media and system breaks for customers and employees

Challenge

It is vitally important that every process and system involved in the lifecycle of an order should mesh together seamlessly—from order placement and acceptance through billing and payment to delivery and returns.

Solution

The Intershop Commerce Suite assembles all the participating systems and orchestrates the entire order process. It is also flexible enough to replicate any business model—including yours. Existing systems can be integrated individually and controlled via the various contact points used by your sales organization.

Characteristics

  • Multi-client business process engine
  • Extensive library of standard business processes, ready to use
  • Flexible and expandable business processes
  • Transaction management
  • API library for integrating existing internal and third-party systems
  • Message-driven architecture for real-time order processing
  • Robust and highly scalable system architecture

Modules overview:

Area of application:

Transaction Management

Part of these products:
Intershop Order Management

Cart & Checkout

Accelerate Customer Satisfaction through Smoother Transactions

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Payment

Offer the Payment Methods Your Customers Prefer

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Shipping

Rules-Based Design of Complex Shipping Methods and Logistics Processes

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Order Orchestration

Manage Order Lifecycles Across Multiple Systems

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Order Routing and Fulfillment

Fulfill Orders Efficiently via Distributed Warehouse Locations

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Invoice-to-Cash Management

Coordinate Payment Processes Efficiently

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Return Management

Process Returns Efficiently for All Channels

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