Omni-Channel Order Capture Accept and Process Orders from Diverse Channels in a Customer-Friendly Way

Consistent shopping experience thanks to centralized receipt and processing of all orders

Comprehensive overview of all order processes for sales and service staff

Easier integration and processing of data from all available channels

Challenge

From the customer’s point of view, the boundaries between channels are becoming increasingly blurred. Shoppers expect to be able to place and manage their orders via a wide range of channels as part of a consistent shopping experience.

Solution

With the Intershop Commerce Suite, you can receive and process orders from any number of channels, including online stores, mobile devices, call centers, online marketplaces, kiosk applications, and offline stores. Your customer is free to choose how, when, and where they place an order. Thanks to channel-specific order entry processes, you can respond quickly and flexibly to the unique requirements of each channel. All orders are then merged in a central system that lets you monitor the purchase behavior of individual customers and manage their order history.

Characteristics

  • Order management as fully integrated part of commerce management process
  • Order intake from any sales channel
  • API for integration of external channels (e.g., marketplaces, online stores, POS terminals, and e-procurement systems)
  • API for integration of mobile apps as well as in-store kiosk and CMS systems
  • Flexible checkout processes for online stores and mobile commerce
  • Customer service agents can add or change items in a shopping cart
  • Accept orders by phone
  • Channel-specific order validation processes
  • Optimized for high order volumes

Modules overview:

Area of application:

Omni-Channel Management

Part of these products:
Intershop Order Management

Responsive Blue Print Store for Web and Mobile

Faster Roll-Out of New Sales Channels and Touchpoints with B2C and B2B Store Templates

Learn more

Omni-Channel Services Toolset

Get a Faster Return on Your Innovative Business Ideas with Platform-Independent Business Apps

Learn more

Omni-Channel Order Capture

Accept and Process Orders from Diverse Channels in a Customer-Friendly Way

Learn more

Brick and Mortar Store Services

Get Closer to Your Customers through Personalized In-Store Service

Learn more

Contact Center

Boost Trust through Professional Customer Service

Learn more

Internet of Things

Get the Right System Architecture to Prepare Your Business for the Future

Learn more