Invoice-to-Cash Management Coordinate Payment Processes Efficiently

Full transparency into all payment and billing information

Greater efficiency thanks to fully or partially automated processes

Seamless integration of payment providers and ERP systems

Challenge

Achieving maximum transparency in payment processes requires seamless integration of multiple systems. A whole range of procedures need to be bundled together—from billing and payment to management of accounts receivable. It is also critical to reduce the number of manual processes and provide full access to all relevant information for customers, call center staff, and sales representatives across the various contact points.

Solution

The modular invoice-to-cash functionality in the Intershop order management system enables efficient coordination of all your payment processes. Harmonized with your order processing, you can define individual approval and payment processes that run fully or partially automatically in conjunction with payment providers and ERP systems. Since all information is aggregated centrally, you have full transparency into the payment status of any order.

Characteristics

  • Customer service back office with detailed payment and billing information
  • Separate processes for each payment method
  • Fully and partially automated payment and credit processes
  • Sequential and parallel approval processes
  • Creation of audit-proof customer invoices and credit notes
  • Download or forwarding of invoices and credit notes via API or e-mail
  • Detailed history of all payment transactions
  • Payment hub API for executing payments from an ERP system
  • API for integration of payment providers
  • API for integration of ERP and accounts receivable systems
  • API for integration of external approval and risk management systems

Modules overview:

Area of application:

Transaction Management

Part of these products:
Intershop Order Management

Cart & Checkout

Accelerate Customer Satisfaction through Smoother Transactions

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Payment

Offer the Payment Methods Your Customers Prefer

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Shipping

Rules-Based Design of Complex Shipping Methods and Logistics Processes

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Order Orchestration

Manage Order Lifecycles Across Multiple Systems

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Order Routing and Fulfillment

Fulfill Orders Efficiently via Distributed Warehouse Locations

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Invoice-to-Cash Management

Coordinate Payment Processes Efficiently

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Return Management

Process Returns Efficiently for All Channels

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