Contact Center Boost Trust through Professional Customer Service
Professional customer service with consistent, real-time information
Higher conversion rates thanks to direct customer care when ordering
Time and cost savings on service tasks through optimized processes
Omni-channel commerce means much more than offering products and services via multiple channels. To build trust with your customers, you also have to be available in person, e.g., to provide product advice or respond to queries about orders.
The Intershop Commerce Suite includes a sample application that you can use to create your own contact center. It provides your customer service staff with a wide range of functions for communicating directly with customers. Co-browsing, for example, allows them to guide a customer through the product range, change items in their shopping cart, and take orders directly over the phone. In addition, your agents have a clear overview of each customer’s order history and can therefore provide detailed information on the status of current orders.
- Co-browsing capability with customers
- Take control of shopping cart and online orders
- Accept orders by phone
- Real-time order information
- Ad-hoc issuing of coupons
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