Brick and Mortar Store Services Get Closer to Your Customers through Personalized In-Store Service

Personal communication with customers through regional contacts

Efficient order processing thanks to connected inventories

Greater customer satisfaction through services, such as in-store pick-up and return

Challenge

As interfaces between the online and offline worlds, retail stores and parcel collection points are important elements in a customer-focused omni-channel model.

Solution

The Intershop Commerce Suite supports the digital transformation of your business by connecting your brick-and-mortar stores with your online sales channels. Offering efficient cross-channel purchase and service options, it provides added value your customers will appreciate. With features such as same-day in-store pick-up, hassle-free returns, and local availability checks, you can keep all your doors wide open for your customers.

Characteristics

  • Management of retail stores
  • Store finder
  • Delivery to stores
  • Returns

Modules overview:

Area of application:

Omni-Channel Management

Part of these products:
Intershop Commerce Management B2C
Intershop Commerce Management B2X

Responsive Blue Print Store for Web and Mobile

Faster Roll-Out of New Sales Channels and Touchpoints with B2C and B2B Store Templates

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Omni-Channel Services Toolset

Get a Faster Return on Your Innovative Business Ideas with Platform-Independent Business Apps

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Omni-Channel Order Capture

Accept and Process Orders from Diverse Channels in a Customer-Friendly Way

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Brick and Mortar Store Services

Get Closer to Your Customers through Personalized In-Store Service

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Contact Center

Boost Trust through Professional Customer Service

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Internet of Things

Get the Right System Architecture to Prepare Your Business for the Future

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