TRUMPF relies on Intershop for its new Customer Experience Management System

  • Intershop's agile Cloud offering proves its assertiveness against competitors
  • Hosting and full application management in Microsoft Azure Cloud

Jena, 11 September, 2018 - The Intershop Communications AG provides TRUMPF GmbH & Co. KG with the shop software for its customer portal. In combination with the security offered by Microsoft Azure and Intershop's customer-oriented application management services, the cloud offering convinced TRUMPF to choose Intershop's commerce solution. Intershop partner diconium is responsible for the successful implementation.

TRUMPF is known for high technology from lasers to digitally networked machine tools. With approximately 13,500 employees and annual sales of approximately € 3.6 billion (preliminary figures for 2017/18), TRUMPF is a central driver for innovations in the field of manufacturing technologies.

Intershop offers TRUMPF the flexibility to adapt perfectly to current and future customer needs. Both the Intershop Commerce Management technology and the proposed implementation path of the project were convincing. The multi-level application management offers TRUMPF GmbH & Co. KG, through constant contact with Intershop's experts, the right balance of innovation potential and secure operation, even in critical phases.

Markus Klahn, COO of Intershop, is satisfied with the success: "It is a great pleasure for us that after such an intensive market review, TRUMPF, a traditional German company, chose Intershop's solution. We are proud that our dynamic cloud offering is proving to be a good solution for the digitization of industrial enterprises.”

Ute Kinzkofer, Program Manager of the TRUMPF Group, adds: "Intershop can react perfectly to all needs and offers the perfect balance of stability, scalability and agility that we need".

Rainer Schüßler, Program Manager Customer Experience at TRUMPF, appreciates the good cooperation: "Intershop benefits from extensive experience in e-commerce as the basis for customized digitization processes. A networked customer portal helps TRUMPF to master the digital challenges. We look forward to sharing our experiences at Intershop's inpulse conference."

About Intershop

Intershop (founded in Germany 1992; Prime Standard: ISHA) enables the world’s leading manufacturers and wholesalers to digitalize, transform, and boost their businesses. Our e-commerce platform and cloud-based technology give B2B companies the power to establish and expand their digital presence, improve customer experience, and increase online revenue. With 30 years experience and a global presence, we help our 300+ clients turn products into profits, customers into business partners, and transactions into lasting relationships.

Intershop is built to boost your business. Learn more at


This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

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Mercedes Zaremba
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