Tacton and Intershop combine expertise to enable manufacturers to sell highly configurable products via self-service customer portals

  • Manufacturers with complex product configurations benefit from extensive self-service options added to their customer portals
  • Sales and after-sales combined in one customer portal
  • support of customer retention and cross selling

 Jena and Stockholm, November 23, 2020 - Intershop and Tacton, a leading global provider of smart commerce solutions for manufacturers with CPQ (Configure-Price-Quote), today announced a partnership offering a self-service e-commerce solution. The innovative visualization capabilities of this combination enable manufacturers to sell highly configurable product portfolios to their business customers via customer portals providing a consumer-grade self-service experience.

 The partnership between Tacton and Intershop empowers manufacturers' customers to collaborate digitally throughout the entire purchasing process making use of digital customer portals - from configuration to product lifecycle management, including the after-sales share with maintenance contracts or re-orders.

 Thus far it was close to impossible to sell highly configurable products online. Products engineered-to-order, or with a high degree of customization, complex supply chains and installation projects hindered this. However, customers ask for online end-to-end self-services to support their purchases. The new intelligent solution helps B2B customers to configure an intelligent product definition within their customer portal, taking into account variables such as product architecture, customer requirements, market compliance, pricing, order processing and on-site service delivery. This leads to a significant increase in sales efficiency by reducing errors in offers and quotations and accelerates user decision-making.

 "Our customers are focused on their customers' needs and expectations, and this partnership takes that focus to a whole new level," said Bo Gyldenvang, CEO of Tacton. "Intershop is a proven innovator in the field of customer portals offering personalized information and self-service e-commerce to make the jobs of buyers easier. We look forward to combining their solutions with ours to enable manufacturers to deliver a truly superior customer experience to their customers".

 “Intershop provides B2B customers portals offering the same type of high-end experience they are used to in the B2C world, throughout the customer life cycle. Our solution aligns perfectly with Tacton's goals in the manufacturing space,” said Dr. Jochen Wiechen, CEO of Intershop Communications AG.

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About Intershop

Intershop Communications AG (founded in Germany 1992; Prime Standard: ISHA) is an independent, internationally leading provider of omnichannel commerce solutions. The latter are available as cloud-based commerce-as-a-service solutions or as licensed models and combine the expertise from over 25 years of software development for online commerce. Upon request, Intershop orchestrates the entire omnichannel commerce process chain – from the design of online channels to the implementation of software to fulfillment. Around the globe more than 300 enterprise customers run Intershop solutions. Customers include large corporations such as HP, BMW, Würth and Deutsche Telekom as well as medium-sized enterprises. Intershop operates in Europe, the USA and the Asia-Pacific region.

This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

Intershop Public Relations

Heide Rausch
Head of Corporate Communication