Intershop recognized as a leader in B2B commerce suites by independent analyst firm

  • New report positions Intershop B2B commerce platform within leader’s pack
  • Intershop acknowledges the extensive expertise gained by supporting largest B2B installations over the past 20 years
  • Intershop B2B survey reports radical and rapid transformation underway in B2B organizations

Jena, Germany, October 7, 2013 Intershop, the largest independent technology vendor for omni-channel commerce solutions, announced today that renowned industry analyst Forrester Research, Inc. ranks Intershop as a leading B2B commerce provider that comes to market with a much-improved platform. In the report “The Forrester Wave™: B2B Commerce Suites, Q4 2013”, Intershop, scored 4 out of 5 or better in 11 of the 15 high level current offering criteria including solution architecture, multisite management, channel management and multiple device/touchpoint support for its current offering - Intershop 7.3. For technology architecture, globalization/internationalization, and security criteria, Intershop scored a 4.30, 4.45 and 5.0 respectively.

Forrester cites Intershop’s expertise in B2B environments: “Intershop’s expertise in supporting complex B2B commerce scenarios, B2B-focused road map, and advancements with the Intershop 7 platform edge it into the Leaders category for B2B.”

Being in the market for more than 20 years, eCommerce pioneer Intershop harnesses the extensive expertise gained by working with some of the largest and most complex organizations in the B2B environment. It provides merchants with an enterprise platform to facilitate the entire purchasing journey of business buyers – from collecting relevant information, selecting and ordering goods to reaching out to customer service for support. Recognizing the similarities as well as differences between B2B and B2C organizations, Intershop created an innovative platform that offers user-friendly management tools paired with critical commerce capabilities, such as product information management, web content management, and order management that are required to support and accelerate the global growth. Intershop seamlessly integrates into the existing system landscape to assure a complete view of business critical information facilitating continuous order execution and fulfillment. Its technology helps B2B organizations transform their commerce by offering B2C class customer experience across regions, brands, and segments.

Recognizing the high complexity and unique requirements of the B2B environment, Intershop’s commerce platform supports B2B merchants with online self-service tools that enable them to efficiently serve a large number of business accounts of any size. It helps the merchant to move their business customers from offline to online in order to reduce costs, shorten transactions and fulfillment cycles.

Intershop invested in a complete rework of the forerunner Enfinity Suite 6 and moved forward to the next generation of commerce platforms – Intershop 7. Moving from Enfinity Suite 6.4 to the newest platform, Intershop restructured the rigid ‘channel’ architecture in order to simplify the management of different business models (B2B, B2C, B2B2X, and more), customer types (business buyers, individual buyers, academics, nonprofit organizations, etc.), and multiple touchpoints (e.g. online store, mobile store, POS kiosk, etc.) within a single platform. The flexible architecture allows B2B merchants to configure their commerce environment based on their organization and needs as well as enabling them to rapidly adapt to ever-changing business requirements.

Jochen Moll, CEO at Intershop: “Some will describe this as a comeback story. But, it isn’t. We’ve been around for more than 20 years. We invented eCommerce and continuously evolved our products. We power global companies and we keep innovating. I’m more than happy this Forrester report proves to us that Intershop is developing some of the best commerce technologies around and will help us regain our visibility in the market.”


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About Intershop

Intershop Communications AG (founded in Germany 1992; Prime Standard: ISHA) is an independent, internationally leading provider of omnichannel commerce solutions. The latter are available as cloud-based commerce-as-a-service solutions or as licensed models and combine the expertise from over 25 years of software development for online commerce. Upon request, Intershop orchestrates the entire omnichannel commerce process chain – from the design of online channels to the implementation of software to fulfillment. Around the globe more than 300 enterprise customers run Intershop solutions. Customers include large corporations such as HP, BMW, Würth and Deutsche Telekom as well as medium-sized enterprises. Intershop operates in Europe, the USA and the Asia-Pacific region.

This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.

Intershop Public Relations

Heide Rausch
Head of Corporate Communication