Jena, Germany, March 1, 2011 – Companies should harmonize their marketing campaigns across all platforms and channels. That is the conclusion of a study by market research company Forrester in conjunction with JupiterResearch, which notes that advertising impact is significantly boosted if offline and online marketing activities are coordinated at an early stage. For example, consumers who see a commercial for a washing machine on TV tend to search online for more details of the product before making a purchase. If they cannot find the product or a description of the new features on the manufacturer’s website, they will move on to other brands. Peter Mark Droste, Management Board member of e-commerce provider Intershop: “Today’s online stores offer a host of options for informing and inspiring consumers. Product videos, background information, and ratings by other shoppers all make the purchase decision easier. Sellers who enter into a dialogue with their customers can respond to specific questions and increase customer identification with the brand.”
Online activities include using popular, meaningful keywords from TV ads for search engine optimization of the Web store, thus ensuring that surfers who don’t go straight to the manufacturer’s site are directed to the store or a special landing page. Discounts can also be awarded, e.g., for orders within a certain timeframe, to manage sales more effectively. The coordinated advertising approach must be consistently applied across the online channels and in the Web store. Intershop customers benefit here from a combination of advice, campaign management, and sophisticated e-commerce software, enabling full leverage of the opportunities provided by a multi-channel concept as demonstrated by companies, such as Hagebau, ProMarkt, and others.
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISHA) is an independent, internationally leading provider of omnichannel commerce solutions. The latter are available as cloud-based commerce-as-a-service solutions or as licensed models and combine the expertise from over 25 years of software development for online commerce. Upon request, Intershop orchestrates the entire omnichannel commerce process chain – from the design of online channels to the implementation of software to fulfillment. Around the globe more than 300 enterprise customers run Intershop solutions. Customers include large corporations such as HP, BMW, Würth and Deutsche Telekom as well as medium-sized enterprises. Intershop operates in Europe, the USA and the Asia-Pacific region.
This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.