Amsterdam, the Netherlands, September 27, 2016 – INDI, a Dutch supplier of technical and industrial components, has chosen Intershop Commerce Suite as the basis for its new e-business. INDI is a newly formed subsidiary of Kramp Groep BV, one of the largest and fastest growing technical wholesalers in Europe. With a strategy of selling purely online to the industrial maintenance, repair and overhaul market, the Kramp spin-off offers more than 400,000 products through its new web shop, indi.nl, and focuses on small and mid-sized companies.
Customer centricity is at the heart of INDI’s business strategy, so platform capabilities that improve responsiveness and customer service were key in selecting the right e-commerce solution, which also needed to be reliable, flexible and agile. With the Intershop Commerce Suite offering a wide range of functionalities out of the box, customer and supplier management features, INDI was able to set up its new business in cooperation with Intershops business partner Eperium within a short time frame of just six months, from project specification to web shop optimization and testing.
A key part of the e-commerce platform underneath the INDI web shop is Intershop’s Order Management solution, which supports the web shop’s large catalog and transaction volumes and enables customers to see product availability in real time. It helps INDI manage the complex order orchestration, invoice to cash and return management processes, and allows B2B and B2C customers to access a range of fulfillment options, self-service functions, and after-sales services. In addition, Intershop’s Order Management solution improves INDI’s business agility, enabling the company to attract new suppliers and fulfilment partners much faster.
The e-commerce infrastructure not only powers INDI’s web shop, it also seamlessly connects a network of suppliers and partners and has helped minimize channel conflicts. Hosted in the cloud, it will form a solid and reliable base for growth, allowing INDI to add further product assortments and address new markets.
At the Intershop Roadtrip 2016 which takes place in the Spoorwegmuseum in Utrecht on October 11th, Sybrand Brouwer, director of INDI and former member of the executive board of KRAMP, will present a keynote on “State-of-the-art commerce, ready for growth!”. As one of the first companies worldwide, INDI selected the Intershop Order Management system to build an agile and state-of-the-art commerce architecture. Sybrand Brouwer will take participants on a compelling journey of leveraging the Intershop Commerce Suite to build his ambitious commerce organization.
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISHA) is an independent, internationally leading provider of omnichannel commerce solutions. The latter are available as cloud-based commerce-as-a-service solutions or as licensed models and combine the expertise from over 25 years of software development for online commerce. Upon request, Intershop orchestrates the entire omnichannel commerce process chain – from the design of online channels to the implementation of software to fulfillment. Around the globe more than 300 enterprise customers run Intershop solutions. Customers include large corporations such as HP, BMW, Würth and Deutsche Telekom as well as medium-sized enterprises. Intershop operates in Europe, the USA and the Asia-Pacific region.
This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.