KION North America redefines productivity in B2B with Intershop.
KION North America produces material handling equipment for KION Group's primary brand, Linde Material Handling. Linde Material Handling serves the specific industrial truck requirements of the U.S., Canadian, and Mexican markets with a broad and complementary production portfolio, such as warehouse trucks, hand pallet trucks, electric trucks, and a wide range of services for industrial trucks. As a result of rapid market growth and after struggling to gain user adoption due to an inferior user experience with a competing B2B commerce solution, KION North America embarked on a migration to a future-proof e-commerce solution for customers and distribution partners. In less than six months, business partner DSS Partners was able to turn everything around and migrate over to the new cloud-based Intershop solution.
Driven by the rapid growth of e-commerce, KION Group has more than 1.6M forklift trucks and warehouse parts and ~8,000 installed systems in numerous industries on six continents, serving the specific requirements of global markets with an innovative, comprehensive product portfolio. Every day around the world, hundreds of thousands of forklift trucks from KION Group brands move goods from the receiving area to their assigned position in warehouses, trucks, and ships and help companies fulfill their full growth potential.Read more
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forklift trucks and warehouse parts for customers of various sizes and in numerous industries on six continents.
months to a fully functional Intershop e-commerce solution in the cloud.
High customer adoption: 96% of orders are now taken online.
Online orders per day are up 15%.
"Intershop and DSS Partners have proven to be the right partner to represent our brand online. Our extensive online portal is crucial to achieving our long-term growth strategy and meeting our expectations for excellent customer service."
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