The Intershop Blog

Michael Hartwig, Trainer, on Developing a Skill for Alexa

by Anke Bebber

Everybody's talking about Alexa. But what exactly is that and what opportunities does it offer Intershop?

 

by Andrej Maihorn, VP Customer Innovations Americas

By now virtually every successful retailer or wholesaler is using cloud-based services to handle their

Prepare to Change and Evolve

by Julie Mall, Head of Professional Service Americas

The Seamless Experience. It's what customers say they want, but it's not the easiest feature for companies

Stefan Hellfritzsch, Software Developer on Detecting Fake Reviews

by Anke Bebber

Fake reviews may either pretend that a product is of a high quality or resemble hate speech. Users do not want to see fake reviews for an

by Harold van der Horst

By the end of march, it was time for the Shopping Awards, which are being recognized as one the most important prizes online retailers

by Clara Choo

Attend a B2B conference or scroll through LinkedIn these days and you will hear everyone discussing about how B2B buyers expect an Amazon-like

By Roelof Swiers

With the rise of e-commerce in B2B, adapting the sales force to the new processes often proves to be a tough challenge. How do you get your

Dr. Arndt Döhler, Director Research on Conversational Commerce

by Anke Bebber

The most natural way of communication for people is spoken language. Nothing is faster, and accompanying to other activities easier to use than

by Clara Choo

Nowadays, there is so much information available that pertains to Cloud Commerce and its benefits. Cloud Commerce is an incredible e-commerce

by Isabell Zeitz

New goals, plans and innovations - that's what it was all about at the German Partner Day in Berlin.

by James Davis

There are countless ways to market a business. But are you marketing your B2B eCommerce correctly? If you are a B2B marketer or aspiring to be

by Harold van der Horst

Just a couple more days and the registration for the Intershop B2B Award closes. On March 16, the final three nominees will be

Why Product Information Will be Key for Digital Commerce

by René Martijn Verspuij

Putting content into context is the main challenge for today's business to business industry, says Rick Chavie, the CEO of EnterWorks,

by Matthias Müller

One of the major challenges in contemporary e-commerce is the complexity of integrating multiple customer-oriented applications with

Order Management Systems as the key to Digital Transformation

by Matthias Müller

For many companies, the digitization process begins with the same question: How do we prepare our legacy IT landscape for the

How They Help Improve Customer Relationships and Drive Revenue

By Drazena Ivicic

Offering a compelling customer experience has become as important in the B2B sector as it is in B2C. Organizations selling to a B2B clientele

by Matthias Müller

Customers, inventories, and orders have always been incorporated into enterprise resource planning (ERP) systems—which is why order

By Roelof Swiers

The "Expert Group B2B Digital Commerce" discusses the topic: How to put together a B2B e-commerce team.

If you, as a B2B organization, want to

by Gerrit Enthoven

On March 29 next year, not only will the well-known public and industry prizes be awarded to the best business-to-consumer webshops,

long-term survival and commercial success

By Tobias Giese

Digitization has brought about a radical shift in the relationship and the balance of power between businesses and their customers. After

By Roelof Swiers

Measuring is knowing. Especially in B2B digital commerce! But do you know exactly what to measure? This time the expert group talks about

By Tobias Giese

B2B customers expect a richer purchasing environment and more content when they search for products or services. For many B2B companies, this

Five Ways in Which Wholesalers Are Digitally Enabled Partners in the Value Chain

by Gerrit Enthoven

E-commerce puts pressure on the revenue model of the wholesaler business. Wholesalers remain relevant by digitally excelling and by

by Matthias Müller

Many wholesalers find it difficult to digitize their business models. Often, CEOs are unsure of what is required to keep pace with

by Matthias Müller

In order to equip themselves for future challenges, wholesalers need to clearly define their respective market positions and

By Roelof Swiers

Many B2B organizations have their digital transformation high on the agenda. And that is wise given the expectations of the customer. Of

enormous potential for providers and buyers

Wholesale is taking on a key role which is presenting it with two challenges: firstly, it must undergo a digital transformation process so as to be able to

Omni-Channel Services for Retailers and the Trades

by Matthias Müller

Omni-channel commerce and special delivery services often present major challenges for retailers. In order to provide ship-to-store,

Connected Digitalization

by Matthias Müller

Far from being standalone solutions, B2B e-commerce platforms are deeply integrated with a wide range of internal and external systems.

Fast and Sustainably

By Tobias Giese

Cloud Commerce brings entirely new and previously unknown opportunities – both in terms of technological innovations as well as business

By Drazena Ivicic

What sets a digital company apart from a traditional one? In a digitally transformed business, information technology is no longer limited to

by Gerrit Enthoven

Content is king, and not only to consumers. Content is crucial in B2B commerce as well. After all, the B2B customer specifically searches

by Matthias Müller

As more and more wholesalers recognize the potential of e-commerce to boost revenue, they are moving their sales online. Faster

by Matthias Müller

According to a study by Forrester Research, two-thirds of all B2B customers expect their interaction with a company to be totally

Best practice: INDI

by Gerrit Enthoven

While many B2B organizations struggle in order to digitally transform their organization, Kramp Groep BV decided to establish a new company

by René Martijn Verspuij

The number of B2B commerce projects is on the rise, and technology vendors around the world are being quick to capitalize on it.

By Thorsten Desch

While large parts of the wholesale sector are still struggling to identify suitable digitalization strategies and business models, two

Synopsis Intershop Executive Master Class

By Roelof Swiers

On 13 June 2017 executives of the Synaptic Commerce partner community and customers of SphereMall enjoyed an educational and vivid afternoon

By Roelof Swiers

Should B2B web shops be identical to B2C web shops? For a while, this was a guiding principle in the world of e-commerce, and not without

By Drazena Ivicic

Many people are talking about the importance of digitalization and the opportunities it offers for SMEs in particular. But what does a

By Tobias Giese

Digital transformation is now well underway and placing real demands on all wholesale companies. After all, their customers, employees,

By Roelof Swiers

For B2B suppliers the complexities of stock administration and management have increased in line with the number of electronic and other sales

By Roelof Swiers

These days, the lowest price is easy to find for any product. Through the likes of AliExpress, Amazon, Gifi and Wish, global and local

by René Martijn Verspuij

When the Utrecht-based B2B digital agency Evident started experimenting with the ecommerce software of Intershop in 2016, it

by Matthias Müller

Since the advent of digital commerce in the 1990s, the demise of the wholesale industry has been predicted many times. Why do we need a

By Roelof Swiers

When the Imbema Groep unfolded an e-commerce strategy for the first time in 2011, this took some doing. An interview with COO Jan-Willem

Challenges | opportunities | strategies

by Jochen Wiechen

In 20 years, how will people look back on today’s wholesale industry? Will they view it as a business model from a bygone era, long since

By Tim Cochran

Need new glasses don’t feel like wasting time at the mall or your local optician? Customers of Mr. Spex, an eyecare retailer, save time by

By Roelof Swiers
Zamro is an ambitious and dynamic e-commerce company that was founded in February 2016. It has great ambitions for cross-border growth and

by Toralf Lahs

The success of B2B commerce to a large extent relies on more seamless integration of information and IT systems. But where are organizations at

Digitalisation can revolutionise your organisation

by Jochen Wiechen

Digitalisation seems to be a mantra for politicians, a far-sighted vision for a future society – and the hot spot on the agenda for many at

by Toralf Lahs
If concerns around your distribution model, business and/or IT complexity are hindering your organization’s digitalization process, then it’s

by Matthias Müller

Today’s B2B environments are getting more and more complex. The management of the increasing number of digital interaction channels

by Jochen Wiechen

B2B organizations know what they want from their platforms and IT systems, according to the Intershop E-Commerce Report “Taking the Fast

by Jerry van Leeuwen

The belief that customer experience underpins your online success is widely accepted. Excellent customer experience is the result of

by Toralf Lahs
I’ve been writing many blogs recently about B2B digitalization – examining the impact of e-commerce, system integration and what this all means

by Gerrit Enthoven
There is a flipside to being part of an increasingly digital B2B ecosystem, according to our 2016 e-commerce research report “Taking the Fast

by Toralf Lahs
Leadership support, digitalization affecting the whole business and e-commerce platforms that accommodate differing regional business practices.

by Toralf Lahs
Wow, is it that time of year again already? That time when we reflect upon another busy business year and wonder what the next one holds? It is

by Axel Köhler

The far-reaching influence of digital sales channels has had a profound business impact, according to our 2016 B2B e-commerce research report “T

by Toralf Lahs
Digital sales channels are no longer a sideshow, according to the 2016 Intershop E-Commerce Report “Taking the fast track into the digital future

By Roelof Swiers

What does it take to enable sustainable growth in today’s omni-channel landscape? Do you go cross-border, multi-brand, or embrace different

The Digitalization of B2B

by Jochen Wiechen
With online and mobile sales channels growing rapidly, B2B organizations are now on a mission to embed end-to-end digitalization across the

Six reasons why you need an order management system

by Matthias Müller

Buying and paying for anything, anywhere – that’s the biggest challenge that omni-channel retailers see themselves facing. There was

by Toralf Lahs
I’m going to be at B2B Online on 7th – 8th December in Amsterdam, and that is really important. Why? Because manufacturing businesses have

When your gut feeling is wrong and the data demands an omni-channel approach

by Gerrit Enthoven
IGO-POST, a seventy-year-old family-run company, is guided by customer behavior and wishes, as digital program manager Dennis Verlijsdonk

Intershop’s order management system has something truly unique to offer

by Toralf Lahs
According to Forrester, B2B companies can substantially decrease sales costs — up to 90 percent — by guiding customers to an online

Challenges of a French sports goods manufacturer jumping into the international e-commerce business

by Toufik Boudellal

In recent years, the European outdoor industry has experienced exceptional growth and retailers in this sector are fast becoming major

Order processing reloaded

by Toralf Lahs
If your order processing is time-consuming, error-prone, complex or expensive then your B2B business has a big problem. That’s one of the

The right combination for an impeccable customer experience

by Cornelia Seidenstricker

As I mentioned in the last article, many retailers still have not perfected their omni-channel strategy - often at the cost of

by Cornelia Seidenstricker

There are many ways to perfect the omni-channel experience. Unfortunately the reality of the situation does not reflect this

Are you keeping up with the ever-changing commerce landscape?

by Toralf Lahs
B2B buyer preferences have fundamentally shifted and existing business models can’t keep pace with the ever-changing B2B commerce landscape. This

The future of online technologies for the local retail store

by Jochen Wiechen
Online technologies like NFC, LFC, Beacons, WiFi-Tracking, MEMS und LEDs allow for the tracking of customers while shopping. What does that

NFC, LFC, Beacons, WiFi tracking, MEMS and LEDs

by Jochen Wiechen
In my last post, I talked about the development of technologies that allow retailers to create an online-experience in their brick and mortar

The development of online technologies for use in brick and mortar stores

by Jochen Wiechen
Just a few years of e-commerce development have been enough to get customers accustomed to the notion that everything is just a couple clicks

Reinvented and digitized B2B selling

by Toralf Lahs
Gaps, gaps, gaps. If you’re a B2B merchant, there seem to be gaps everywhere. In a new eBook “Reinvented and Digitized B2B Selling”, we summarize

How Videocon Increased its Conversion Rate by 50%

by Ronny Höpfner

Since the early days of e-commerce, consumer electronic has been playing a major role. Customers in this market are especially technophile and

by Toralf Lahs

When Majestic Wine, the UK’s largest specialist wine retailer, decided to replicate its in-store values online, it turned to Intershop and

6 learnings from Majestic Wine

by Toralf Lahs

Together with Javelin Group we’ve just completed a project with the largest wine specialist retailer in the UK, Majestic Wine. It’s a

by Gerrit Enthoven

Van de Velde NV is a leading player in the luxury and fashionable women’s lingerie sector. It owns globally-recognized lingerie brands

How to set up a future-proof e-commerce system

by Toralf Lahs
E-commerce has truly come of age: it has turned into a valid sales channel both for classic brick and mortar stores broadening their customer

What are the technologies that allow stores to become ‘smarter’?

by Toralf Lahs
Evidence would suggest that today’s consumers are time poor yet happy to spend money in a store that makes it quick and easy to shop. It’s