General Conditions

Cancellation/Termination by the Customer

You can cancel the scheduled participation in a training session at any time.
If cancellation occurs more than 10 business days before the beginning of the training session, your are entitled to a full refund.
If cancellation occurs 5 to 10 business days before the beginning of the training session, you are entitled to a 50% refund.
If the cancellation occurs within 5 business days before the commencement of the training session, it will be considered a cancellation of the underlying contract. Because Intershop is reserving a space in the training session for the customer, the customer must pay the full amount of training fees (cancellation fees). Already-paid training fees will not be returned and training credits expire in the amount of the cancellation fees due.

Intershop retains the right to postpone training dates without giving reason, as well as to completely cancel training dates, even with little notice. Intershop retains the right to do this without canceling the underlying contract. Intershop will endeavor to inform the customers early about any postponement or cancellation of a training session. In this case, Intershop endeavors to find a new date for the training in conjunction with the customers.
Insofar as the customer desires to take part in a later training session, this desire will operate as a joint change in contract. Any payments already made for training sessions or training credits already debited by Intershop will be retained by Intershop and credited towards future training sessions.
If Intershop also terminates the underlying contract, any fees already paid will be returned. Training credits will be retained.
Additionally, the customer has the right to termination of the contract at any time, insofar as Intershop must postpone or cancel training dates.