Intershop Communications AG | Press Release |
Intershop adds Order Management to its Commerce Suite
- Enables customers to order at any touchpoint with sustainable after-sales services and self-service options
- Guarantees up-to-date and real-time transparency of the enterprise-wide product inventory at any sales channel
- Manages the complexity of dispersed IT landscapes and the increasing complexity of new and growing omni-channel business models
- Improves efficiency and reduces costs through the elimination of omni-channel business process obstacles
Jena, Germany, 31 May, 2016 – Intershop today announces the addition of ‘Order Management’ to its Commerce Suite enabling a seamless shopping experience across all channels for both B2B and B2C customers.
The Intershop Order Management system, as part of the Intershop Commerce Suite, is a key element for a customer-centric and integrated omni-channel commerce solution. It enables companies independent of their industry to fulfill their customers´ demands triggered from any touchpoint via any fulfillment location. Businesses aiming for happier customers with long-term loyalty to them find in this tool a powerful element for their successful omni-channel strategy.
The Intershop Order Management connects all parts of an order process, automates and streamlines the lifecycle of orders, payments, and invoices across all channels. At the same time it embeds dispersed inventories or fulfillment locations in the fulfillment process. The essential omni-channel element provides merchants with real-time visibility into customers’ purchasing behavior, stock levels, payments, and more across all customer touchpoints. This way, they can respond with individualized offerings and services for better customer satisfaction and higher revenues. Because regardless of which channel a customer decides to shop from, the Intershop Order Management orchestrates applications like ERP, POS, or warehouse management systems behind the scene, thereby facilitating a truly seamless shopping experience
Jochen Wiechen, CEO at Intershop explains, “The Intershop Order Management solution completes our portfolio of best-in-class solutions for mastering the digitalization with yet another powerful tool. No matter how complex the required processes for seamless order tracking, overnight delivery, or omni-channel shopping are that need to be aligned in the back, Intershop´s Order Management facilitates efficient service and distribution. Therefore, it is an essential contribution of any omni-channel strategy.”
Key features include:
- Enterprise inventory visibility
- Omni-channel order capture
- Order orchestration
- Order routing & fulfillment
- Invoice-to-cash management
- After order services
- Return management
Intershop Order Management is available worldwide now. Further information can be found at http://www.intershop.com/order-management.
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISH2) is the leading independent provider of omni-channel commerce solutions. Intershop offers high-performance packaged software for internet sales, complemented by all necessary services. Intershop also acts as a business process outsourcing provider, covering all aspects of online retailing up to fulfillment. Around the globe more than 300 enterprise customers, including HP, BMW, Würth, and Deutsche Telekom run Intershop solutions. Intershop is headquartered in Jena, Germany, and has offices in the United States, Europe, Australia, and China. More information about Intershop can be found online at www.intershop.com.
This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop's limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.