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Omni-Channel Commerce Management – Intershop Commerce Suite
Responsive Blue Print Store for Web and Mobile

Responsive Blue Print Store for Web and Mobile

Faster Roll-Out of New Sales Channels and Touchpoints with B2C and B2B Store Templates

To help you provide that, the Intershop Commerce Suite includes blueprint stores for B2C and B2B business models, enabling fast and cost-effective creation of customer-oriented shopping environments....

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Omni-Channel Services Toolset

Omni-Channel Services Toolset

Get a Faster Return on Your Innovative Business Ideas with Platform-Independent Business Apps

The Omni-Channel Services Toolset forms part of the Intershop Commerce Suite and enables standardized development of platform-independent business apps for specific usage scenarios. Customized...

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Omni-Channel Order Capture

Omni-Channel Order Capture

Accept and Process Orders from Diverse Channels in a Customer-Friendly Way

With the Intershop Commerce Suite, you can receive and process orders from any number of channels, including online stores, mobile devices, call centers, online marketplaces, kiosk applications, and...

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Brick and Mortar Store Services

Brick and Mortar Store Services

Get Closer to Your Customers through Personalized In-Store Service

The Intershop Commerce Suite supports the digital transformation of your business by connecting your brick-and-mortar stores with your online sales channels. Offering efficient cross-channel purchase...

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Contact Center

Contact Center

Boost Trust through Professional Customer Service

The Intershop Commerce Suite includes a sample application that you can use to create your own contact center. It provides your customer service staff with a wide range of functions for communicating...

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Internet of Things

Internet of Things

Get the Right System Architecture to Prepare Your Business for the Future

With the Intershop Commerce Suite, you can already start including the Internet of Things in your commerce strategy. The groundbreaking system architecture, designed for maximum standardization of...

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Experience Management – Intershop Commerce Suite
Web Content Management

Web Content Management

Exciting Content and a Consistent Brand Experience Across All Channels

The web content management (WCM) function in the Intershop Commerce Suite is a powerful tool for designing, managing, and publishing content. Create exciting environments that will inspire your...

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Media Asset Management

Media Asset Management

Create the Perfect Product Presentation with Diverse Media Assets

To help you use your growing inventory of assets as productively as possible, the Intershop Commerce Suite includes a simple and efficient asset management process for editing product content in a...

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Search & Navigation

Search & Navigation

Guide Your Customers to Products and Content

With the intuitive search and navigation tools in the Intershop Commerce Suite, you can help your customers find exactly what they want, quickly and easily. The tools are designed for both the...

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Campaign Management

Campaign Management

The Right Message at the Right Time for the Right Target Audience

The campaign management tools in the Intershop Commerce Suite allow marketing professionals to bring together all the elements they need to create the perfect online marketing campaign. Content and...

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Promotion Engine

Promotion Engine

Boost Your Sales with Our Revolutionary Tool for Easy-to-Create Campaigns and Promotions

With the Promotion Engine that forms part of the Intershop Commerce Suite, you can design custom promotions and campaigns and create personalized offers for each customer.

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Online Marketing

Online Marketing

Attract New Customers through Better Visibility in Search Engines and Product Portals

With the Intershop Commerce Suite and its extensive range of online marketing tools, you can generate new interest, guide prospects to your offerings, and reactivate existing customer groups.

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Content Validation

Content Validation

Publish High-Quality Content—Anytime, Anywhere

The Intershop Commerce Suite offers a range of built-in content validation functions that allow efficient modeling of your quality assurance processes.

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Product Information Management PIM – Intershop Commerce Suite
Product Data Management

Product Data Management

Manage Product Data Independently of Media and Distribute Efficiently to Touchpoints

The Intershop Commerce Suite features a sophisticated product data management capability that enables easy integration, centralized maintenance, and flexible distribution of product information across...

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Catalog Management

Catalog Management

Build Your Digital Showcase with Well-Designed Catalog Structures

The catalog management functionality in the Intershop Commerce Suite includes a high degree of automation that reduces the workload for your product category managers. The time saved can then be used...

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Product Pricing & Taxation

Product Pricing & Taxation

Achieve Optimum Market Prices with Differentiated Pricing Strategies

The Intershop Commerce Suite offers a wide range of tools with which to create simple and complex pricing strategies for both new and existing customers. You can preschedule prices and their periods...

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Product Lifecycle Management

Product Lifecycle Management

Boost Sales of Specific Products with Time-Limited Offers

With the Intershop Commerce Suite, it is easy to manage product lifecycles. After configuring a product, it is automatically displayed in your store and then removed at the specified date and time....

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Product Relations

Product Relations

Demonstrate Your Advisory Skills with Intelligent Product Relationships

With the Intershop Commerce Suite, you can create a wide range of product relationships and offer your customers valuable tips. By connecting products, you not only demonstrate your expertise, you...

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Product Completeness Check

Product Completeness Check

Ensure Product Data Quality Before Publishing

Using rules-based and individually configurable completeness checks, you can validate the integrity of your product data—before you commit to publishing.

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Enterprise Inventory Visibility

Enterprise Inventory Visibility

Meet Cross-Channel Demand from Every Warehouse

With the Intershop Commerce Suite, you have an aggregated and comprehensive overview of all inventory information from all internal and external storage sites. Your customers, call center agents, and...

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Customer Management - Intershop Commerce Suite
Customer Data Management

Customer Data Management

Manage Sensitive Data Responsibly

The Intershop Commerce Suite includes extensive functionality for managing customer data. Authorization and authentication processes protect against unauthorized access to personal data, addresses,...

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Personalization

Personalization

Stimulate Buyers with Relevant and Personalized Communications

The Intershop Commerce Suite offers numerous personalization options that allow you to deliver the right information at exactly the right moment. You can use these options to systematically...

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Budget & Cost Center Management

Budget & Cost Center Management

More Freedom for Business Customers through Self-Service Management of Cost Centers and Budgets

The Intershop Commerce Suite enables business customers to manage their cost center structures and budgets with full autonomy and independently of the seller. Cost centers can be allocated during the...

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Order Templates

Order Templates

Make Ordering Easier for the Purchasing Departments of Your Business Customers

With the order template function in the Intershop Commerce Suite, you can make it easy for customers to place recurring orders. There is no need for the customer to search for the required product...

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Contracts

Contracts

Create Reliable Business Relationships with Fixed Framework Agreements

The Intershop Commerce Suite allows buyers and sellers to create framework agreements that specify prices and terms as well as target revenues and time periods. This enables optimization of all...

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Quotes

Quotes

Negotiate Prices with Individual Business Customers

The quote management tools in the Intershop Commerce Suite are ideal for negotiating with individual customers on price. Full integration with the commerce management system ensures seamless...

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After Order Services

After Order Services

Impress Your Customers with Valuable Post-Purchase Services

The seamless integration of Intershop order management with all internal and partner ERP systems provides a comprehensive insight into the entire lifecycle of each order. From order and delivery...

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Transaction Management – Intershop Commerce Suite
Cart & Checkout

Cart & Checkout

Accelerate Customer Satisfaction through Smoother Transactions

With the Intershop Commerce Suite, you can provide your customers with a range of ordering functions that are specially adapted to the respective device, touchpoint, and purchase scenario. This not...

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Payment

Payment

Offer the Payment Methods Your Customers Prefer

The Intershop Commerce Suite comes as standard with a wide range of ready-to-use payment methods. These are managed via a single configuration tool and can be offered on any and all touchpoints. In...

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Shipping

Shipping

Rules-Based Design of Complex Shipping Methods and Logistics Processes

The Intershop Commerce Suite enables rules-based configuration of shipping methods to give you maximum freedom when designing your logistics processes. Every conceivable permutation is...

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Order Orchestration

Order Orchestration

Manage Order Lifecycles Across Multiple Systems

The Intershop Commerce Suite assembles all the participating systems and orchestrates the entire order process. It is also flexible enough to replicate any business model—including yours. Existing...

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Order Routing and Fulfillment

Order Routing and Fulfillment

Fulfill Orders Efficiently via Distributed Warehouse Locations

With the Intershop Commerce Suite, you can automate and optimize your order fulfillment process across multiple, distributed sites. You can also incorporate local retail outlets into your fulfillment...

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Invoice-to-Cash Management

Invoice-to-Cash Management

Coordinate Payment Processes Efficiently

The modular invoice-to-cash functionality in the Intershop order management system enables efficient coordination of all your payment processes. Harmonized with your order processing, you can define...

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Return Management

Return Management

Process Returns Efficiently for All Channels

The returns management functionality in the Intershop Commerce Suite provides a cost-efficient way of mastering this task. All processes are merged to create one system—from the creation of return...

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Organization Management – Intershop Commerce Suite
Organization Modelling

Organization Modelling

Model and Adapt Organizational Structures with Precision and Flexibility

With the Intershop Commerce Suite, you can create an accurate model of the unique organizational structures within your company. The easy-to-use organization management tools can be used to replicate...

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Internationalization & Localization

Internationalization & Localization

Open Up New Markets Worldwide

The Intershop Commerce Suite allows you to create and operate stores for international markets without the need for additional IT resources. Languages, currencies, tax systems, and time zones can all...

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Approval Management

Approval Management

Control and Monitor Sensitive Business Processes

The Intershop Commerce Suite includes a range of the approval processes that guarantee the security you need. They can be used by purchasing staff to ensure compliance with fixed order limits and...

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User & Account Management

User & Account Management

Control Access to Organizational Structures, Channels, and Applications

The access control system included in the Intershop Commerce Suite is an effective tool for protecting sensitive data. As system administrator, you can manage user profiles and assign all required...

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Analytics & Reporting – Intershop Commerce Suite
Technical Monitoring & Reports

Technical Monitoring & Reports

Ensure the Stability and Performance of Your Commerce Platform at All Times

The Intershop Commerce Suite supports system administrators with early detection of deviations on key technical indicators. An extensive range of metrics provide details on all system components and...

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Dashboards & Widgets

Dashboards & Widgets

Get Faster Access to Business Data and System Parameters

The intuitive dashboards and easy-to-configure widgets in the Intershop Commerce Suite provide e-commerce, product, and marketing managers with all the information they need to keep improving the...

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Multivariate Testing

Multivariate Testing

Increase Profitability through Continuous Testing of Content, Campaigns, and Promotions

The Intershop Commerce Suite can help you estimate conversion rates on future promotions, choose the best page designs, find the optimum page layout, and create the most effective content for your...

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Web Analytics

Web Analytics

Improve Your Product and Service Offering by Analyzing User Behavior

The Intershop Commerce Suite includes an extensive range of indicators for analyzing user behavior. Intuitive evaluation tools make it easy to understand your target audience and identify potential...

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Commerce Advisor

Commerce Advisor

Avoid Supply Bottlenecks and Inventory Overhangs with Forward Planning

With the Intershop Commerce Advisor, wholesalers and manufacturers can add this intelligent planning capability to their B2B order process. For manufacturers and...

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Auditing

Auditing

Gain Complete Control over All Activities Affecting Business Objects

With the audit framework in the Intershop Commerce Suite, you can answer all these questions and track every change made to pricing, content, orders, and other business objects.

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End-to-End Monitoring

End-to-End Monitoring

Ensure System Availability through Automated Monitoring

The end-to-end monitoring function in the Intershop Commerce Suite provides automated checking of availability, load time, and completeness of all content and system components that play a role in the...

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Operational Excellence – Intershop Commerce Suite
Platform Core

Platform Core

A Solid Foundation for Growth in Digital Commerce

On the one hand, Intershop offers ready-to-use products with maximum operational reliability. On the other, we have equipped the Intershop Commerce Suite with a platform architecture that fully...

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High Security Architecture

High Security Architecture

Maximum Protection in a High-Risk World

The first step toward that goal is choosing the right platform. The Intershop Commerce Suite is based on the latest security standards, comes with in-depth security guidelines, and offers effective...

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Performance & Scaling Infrastructure

Performance & Scaling Infrastructure

Serve Demanding Customers without Delay

The Intershop Commerce Suite is designed for maximum scalability and performance. Even during seasonal peaks, e.g., Black Friday or Cyber Monday, you can serve your customers with maximum speed and...

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High Availability & Clustering

High Availability & Clustering

Infrastructure for High-Traffic, Globally Distributed Omni-Channel Platforms

The Intershop Commerce Suite is specifically designed to run in a distributed manner across multiple data centers, which share all necessary data and process information. Availability is assured with...

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Advanced Replication

Advanced Replication

Optimum Protection for Your Production Environment

With the data replication capability in the Intershop Commerce Suite, you can achieve maximum protection for the production systems in your commerce environment. All modifications to product data,...

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Continuous Delivery

Continuous Delivery

Modern Software Delivery Processes for Agile Platform Development

Delivery of the Intershop Commerce Suite in development and production environments is based on the Gradle build automation system and the latest continuous delivery principles. Combined with agile...

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Cloud

Cloud

Develop and Operate Commerce Platforms without the Infrastructure Costs

Accordingly, the Intershop Commerce Suite is also available through public cloud services. Using this model, you have immediate access to a fully preconfigured environment with all the required...

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Intershop Studio

Intershop Studio

Highly productive development environment for customizing your commerce platform

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Synaptic Commerce Solutions

Explore the possibilities of an expanded system landscape.

Our technology partners create tailored solutions that allow you to merge the Intershop Commerce Suite with your wider system environment. Expand your business options through easy integration of service providers, data resources, and third-party systems.

Synaptic Commerce Solutions