Full-Service E-Commerce—the Components

Intershop’s fully-outsourced e-commerce offering provides your business with an end-to-end service network. Together with our partners, we are committed to the success of your online business.

Full Service E-Commerce

Intershop develops, operates, and manages your entire e-commerce application:

  • Provision and installation of Enfinity Suite 6 e-commerce software
  • Complete technical operation of your e-commerce solution and ongoing development of the online store in line with your requirements
  • Creation and implementation of a design concept that complies with your corporate design standards and meets today’s sophisticated user expectations in terms of website functionality and ease of use

We help you to build, maintain, and strengthen relationships with your customers.

  • Customer Relationship Management allows you to systematically build and maintain long-term, profitable relationships with customers
  • Customer care by telephone, fax, and e-mail via a trained call center for queries regarding orders, invoices, credit notes, deliveries, and complaints

We handle business and logistics services on your behalf.

  • Stock management, warehousing, dispatch, exports, freight coordination, shipping, and returns
  • Business processes, including accounts receivable—comprehensive handling of order entry/processing/changes, invoicing, reminders, and payment collection
  • Address verification
  • Credit checks and payment handling for various payment methods, such as credit cards, direct debit, payment on receipt of invoice, or cash on delivery
  • Analysis of order volumes, reasons for returns, and much more

Intershop will plan and manage online marketing for your online store.

  • Design and implementation of your online marketing strategy - search engine optimization (SEO), sponsored links, affiliate marketing, online cooperation, and e-mail marketing
  • Set-up, maintenance, management, publishing, updating, and arrangement of product data and website content
  • Provision of key performance indicators and analysis of customer behavior, plus development of tailored concepts for online marketing and enhancing your online store
  • Dedicated shop manager as your contact at Intershop, with responsibility for your e-commerce initiative and business development
 
 
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