Services

From setting up and operating web stores to online marketing, dispatching goods, managing accounts receivable, processing returns, and payment collection, we and our partners are ready to serve you.

Store management

Intershop store managers will plan, roll out, and operate your Internet sales channel, ensuring the success of your online presence and the revenue it generates. Store managers are responsible for the following areas:

  • Defining the product range
  • Optimizing pricing within the online store
  • Ensuring proper delivery
  • Designing the online store
  • Managing employees and partners
  • Advertising activities
  • Monitoring sales processes
  • Customer management
  • Financial management
  • Accounting
Online marketing

Intershop’s online marketing services are geared to one key purpose: acquiring and retaining new customers quickly and cost-effectively. We will constantly improve your online store, reduce your marketing spend, and optimize selling costs. During the planning phase, we will devise strategies and measures that are ready to be implemented as soon as the store goes live.

  • Product Data Marketing
  • Search Engine Optimization (SEO)
  • Search Engine Advertising (SEA)
  • Social Media Marketing (SMM)
Online stores: Storefront development and product presentation

One of the most important challenges for an online store is to present products in a way that maximizes sales. Here are just a few of the functions and services that will help you do that:

  • Product grouping and presentation
  • Product comparisons
  • Product bundles
  • Cross-selling
  • Up-selling

A highly attractive, functionally efficient online store combined with the optimum mix of both standard and individual features will encourage your customers to buy. Applying sophisticated marketing functionality to the web sales channel provides support for:

  • Campaigns
  • Promotions
  • Discounts
  • Coupons

Quick, reliable, and secure handling of payments avoids lost sales, as does providing a wide range of payment methods—such as credit card, payment on receipt of invoice, advance payment, or cash on delivery—to give your customers more choice.

Going global

To sell worldwide, you have to adapt your online store to the unique requirements of each country. The following features help you do that:

  • Multiple languages
  • Ability to handle multiple currencies
  • Localization options
Business services

We can perform all necessary business services relating to your online sales channel:

  • Accounts receivable
  • Payment reminders
  • Collection of receivables / payments
  • Risk management
Customer service

If required, we can provide you with a customer service centerto process inquiries by telephone, e-mail, SMS, and fax. Our employees have access to all the necessary systems, receive regular training, and are experienced communicators able to meet your organization’s high standards. In addition to processing orders and advising on products, the customer service center acts as a contact for:

  • Queries about delivery dates
  • Queries and complaints about billing and credit card transactions
  • Returns and exchanges
  • General product complaints
Logistics and fulfillment

You can also rely on Intershop and our global network of partners for all aspects of logistics and fulfillment. Our services include:

  • Inventory
  • Incoming goods
  • Order picking and preparing orders for shipment
  • Processing returns
  • Annual inventory
  • Archiving records
  • Monthly statistics