Each sales channel can offer specific shipping methods that are linked to shipping costs. The thresholds for costs or free delivery can be freely defined. Shipping costs can be activated or deactivated, or calculated dynamically based on the items ordered. Customers choose the shipping method during the order transaction.
It is also possible to define handling costs, e.g., for shipping fragile or oversized items.
You can offer fully secure payment methods to all customers and other methods to specific customers only. You can choose your own settings for every active payment method and sales channel. Your customers select their preferred payment method during the ordering process and can save it for future purchases.
Enfinity Suite 6 will display the earliest possible date as the delivery date. You also have the option of then offering your customers delivery dates that are convenient to them.
Retailers with brick-and-mortar stores can use Enfinity Suite 6’s branch finder to enable customers to quickly locate a nearby store. Turn your local presence into a competitive advantage! Linking your online and offline activities enables your customers to collect products from their local store or use it for returns.
Enfinity Suite 6 can forward your customers’ online orders directly to external systems, suppliers, or your logistics provider, enabling full automation of your order process. If a customer orders products from different suppliers, the order is split and each part routed to the relevant supplier.
Your order processors can view and edit incoming orders, change the status, process individual items, and browse orders. All changes in order status can be documented.
Open and completed orders are stored in the customer’s order history, which can be used by them to track the status of their orders.
As well as being bought directly, products can be stored in order lists. The purchase orders created from these lists can then be passed through the authorization process in accordance with the organization’s specific requirements. One-time purchase orders can be converted into recurring purchase orders, which are then triggered on fixed dates, either periodically or manually.