The Intershop Customer Information Center (CIC) delivers system reports from Enfinity Suite 6, providing an array of statistics for precision analytics and optimization of every Enfinity installation. This comprehensive reporting tool allows you to monitor all the technical aspects of the application and immediately identify deviations. By measuring and evaluating user behavior, your business can develop new e-commerce strategies and systematically improve your online revenues.

What’s special about the Customer Information Center?

In contrast to conventional analytic tools, the CIC’s data comes directly from the Enfinity system. Specially developed for use with Enfinity Suite 6, the CIC’s tight integration allows for robust technical reporting capabilities. Direct evaluation of Enfinity log files renders the CIC fully independent of customer browser settings, while the acquired information enables users to both observe long-term trends and identify short-term problems.

Who needs the Customer Information Center?

The CIC is an important tool for all organizations deploying Enfinity Suite 6 that want to get the most out of their solution. These organizations benefit from the ability to analyze and enhance their e-commerce activities. It enables optimization of existing systems as well as fast and reliable identification of system limitations. The CIC also provides valuable support during the development and implementation phase, allowing system behavior to be tested and thereby identifying the necessary modifications to be made.